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Kent Anthony Loyloy

@kentanthonyloyloy

Message

I drive lead generation, email campaigns, social media, and sales operations to support business growth.

Philippines

Message

I've led sales and business development at SKINK through client outreach, lead generation, cold emails, email marketing, social media management, and content creation.

Previously at Goldilocks Bakeshop, Inc., I oversaw operations across five stores, coached staff, and trained teams in cake lettering and decoration standards.

My experience also includes resolving package delivery, billing, refund, and receipt concerns as a Customer Service Advisor at Concentrix.

Experience

Work history, roles, and key accomplishments

Chief Operating Officer and Business Development

SKINK

Dec 2025 - Jul 2026 (7 months)

Led sales and business development by finding new clients, managing lead generation, cold emails, and outreach campaigns. Handled email marketing, managed social media accounts, created content, and supported administrative tasks. Built strong client relationships, improved sales processes, and worked with the team to achieve business growth and sales goals.

Customer service advisor

Concentrix

Apr 2025 - Dec 2025 (8 months)

-Handled inbound calls for package tracking and delivery concerns
-Explained billing discrepancies and additional charges clearly
-Processed refunds and provided receipts
-Resolved customer issues efficiently

Manager 1 | GC Trainer

Goldilocks Bakeshop, Inc.

May 2018 - Nov 2024 (6 years 6 months)

-Trained staff in cake lettering and decoration standards
-Conducted training in schools and judged student work in competitions
-Traveled to remote locations to conduct training
-Managed staff performance, daily operations and store standards
-Overseeing operations across five stores
-Implemented operational improvements, staff coaching and customer service excellence