I'm looking for a remote role in Customer Support, Virtual Assistance, Admin Support, Ecommerce Support, or Operations where I can support customers and teams, manage inboxes, calendars, data entry, Shopify stores, use helpdesk tools like Zendesk/Freshdesk/Gorgias, and support US Pacific/Eastern hours overlapping EMEA.
Looking for a job
ken phillip
@kenphillip
VA | Customer Support & Admin & Operations | 6 yrs remote | Shopify Zendesk Gorgias | Nairobi, Kenya - EMEA Remote
KenyaWhat I'm looking for
I am a versatile remote professional based in Nairobi, Kenya (EMEA, UTC+3) with 6+ years remote experience supporting e-commerce and SaaS businesses across Customer Support, Virtual Assistance, Admin Support, and Operations.
What I do:
- Customer Support & Success: High-volume inbound phone, live chat, email - active listening, diagnosing, resolving via knowledge bases, maintaining CSAT, reducing backlog
- Virtual Assistance & Admin: Inbox management, calendar scheduling, data entry, general office admin, order processing, file organization, Google Workspace & Microsoft Office
- Operations & E-commerce: Shopify store support, order/returns management, CRM logging (Zendesk, Freshdesk, Gorgias, HubSpot), documentation, process compliance, GDPR-aware data handling
- Tools: Zendesk, Freshdesk, Gorgias, Shopify, HubSpot CRM, Slack, Google Workspace, Excel
Technical setup: Reliable fiber + backup, headset, quiet workspace, 60+ WPM, full-time 40 hrs/week, flexible to overlap US Pacific/Eastern hours, start in 24h. Proactive, detail-oriented, resilient under pressure.
Open to remote roles: Virtual Assistant, Customer Support Specialist, Admin Assistant, Executive Assistant, Operations Associate, Data Entry, Helpdesk.
Experience
Work history, roles, and key accomplishments
KE
Current
Operations, Admin Support Manager
Kash Enterprise
Jan 2016 - Present (10 years 9 months)
Managed remote operations supporting global customers via Zendesk, Freshdesk, Gorgias, Shopify, email & chat. Handled Shopify orders/fulfillment, inbox/calendar, data entry, billing & issue resolution. VA tasks in Google Workspace, Slack, Notion, Trello. Supported EMEA/US hours with 95%+ satisfaction.
Education
Degrees, certifications, and relevant coursework
DM
Diploma in Mechanical Engineering — Materials and Metallurgy
Diploma, Mechanical Engineering
Completed a Diploma in Mechanical Engineering with a focus on Materials and Metallurgy in 2015.
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
35k-55k USD
Social media
Job categories
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