Kenny Silva

As a dedicated customer success associate, I have honed my skills in cultivating strong client relationships, providing personalized service, and maintaining high customer satisfaction. With experience in troubleshooting software and managing multiple projects simultaneously, I am confident in my ability to facilitate seamless communication and ensure timely payment processing.

Throughout my career, I have worked with various teams to develop methods to streamline customer experiences, collaborated with management to improve payment processing, and provided detailed and friendly service to ensure customer retention. I am passionate about leveraging my skills in customer support, client onboarding, and data analytics to drive business growth.

I hold a Bachelor of Science in Communications from Salem State University and possess a strong understanding of long-term care insurance regulations. I am proficient in utilizing CRM software, Zendesk tooling, and SaaS to troubleshoot software issues and improve customer experiences.