kenny jimmy

Manage customer complaints, escalations and outage communications while coordinating with technical and field teams to reduce fault resolution time and drive revenue through plan upgrades and renewals.

Delivered customer support for broadband, MiFi and mobile services, handled billing and activations, trained staff, and drove upselling and lead generation for postpaid and enterprise teams.

Managed facility and project tasks, recruitment and staff welfare, and delivered administrative functions and staff development to improve school operations.

Provided clerical and administrative support, supervised school activities, prepared reports and minutes, and managed purchasing and inventory for the school.

Managed classroom records and instructional materials, supervised pupil development, and implemented strategies to support academic growth.

Led recruitment, staff supervision, public relations, and financial management while organizing educational and social activities to maintain service quality.

Performed public relations, event planning, staff supervision, records organization, HR tasks and represented the proprietor in administrative matters.

Completed certificates in Emotional Intelligence for Peak Performance (July 2024) and Effective Customer Service Skills; Effective Human Resources Administration diploma marked as in view.

Awarded Associate Chartered Public Manager (ACPM) status after completing professional public management modules including human resources and strategic brand management.

Completed a Diploma certificate in Desktop Publishing.

Completed a Bachelor of Science in Public Administration with coursework in human resource management, project supervision, and interpersonal relations.

Attained SSCE (O-Levels) with nine subjects including Mathematics and English Language in one sitting.

Secondary school education covering general secondary curriculum.

Completed primary education culminating in the First School Leaving Certificate.