Open to opportunities

Kenneth Gonsadan

@kennethgonsadan

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Experienced Field Service Engineer with a focus on data analysis.

Philippines

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for growth.

With over 7 years of experience in semiconductor processing, I specialize in test and burn-in equipment as a Field Service Engineer. My career has been marked by a commitment to delivering reliable, detail-oriented support, and I pride myself on my ability to resolve complex problems while providing exceptional customer service.

Throughout my tenure at ENPLAS Semiconductor Peripherals, I have honed my skills in installing and calibrating equipment, conducting preventive maintenance, and delivering tailored solutions to clients. My data-centric approach has enabled me to drive strategic initiatives that enhance operational efficiency and client satisfaction. I am excited to leverage my expertise to help businesses achieve their goals.

Experience

Work history, roles, and key accomplishments

Business Virtual Assistant

Eilífligr Blóm by Freyja, LLC

Jan 2025 - Present (5 months)

Assisted in the development and refinement of business plans, including market research and sales projections. Generated and managed customer leads using online platforms while researching and communicating with suppliers for cost-effective sourcing. Maintained organized records using Excel and Google Sheets, and utilized Power BI for visual dashboards and performance tracking.

Business Planning Market Research Lead Generation Supplier Management Excel Google Sheets Power BI Data Entry Report Preparation

Field Service Engineer

ENPLAS Semiconductor Peripherals Philippines

Jul 2019 - Present (5 years 11 months)

Expertly installed and calibrated test and burn-in equipment, ensuring precise alignment and peak performance. Conducted regular and preventive maintenance and swift repairs, minimizing downtime and maintaining client satisfaction. Delivered on-site and remote support, resolving complex issues and coordinating with engineering teams to provide tailored solutions.

Troubleshooting Customer Support Technical Training Documentation Client Relationship Management

Field Service Technician

ENPLAS Semiconductor Peripherals Philippines

May 2014 - Present (11 years 1 month)

Evaluated new processes and products, taking responsibility for handling product issues and providing effective solutions to meet requirements. Assisted customers with product receipt, installation, testing, and evaluation, ensuring regular communication. Mentored and guided newly hired Field Service Engineers and Technicians, ensuring comprehensive training in product knowledge.

Customer Service Installation Mentoring Product Knowledge

Education

Degrees, certifications, and relevant coursework

University of Cordilleras

Bachelor of Science, Electronics Engineering

Completed a comprehensive curriculum focused on the principles and applications of electronics engineering. Gained expertise in areas such as circuit design, signal processing, and control systems.