At Pontirex Solution Travels, I provide first-line user and application support in the Galileo /Travelport Smartpoint environment. I troubleshoot login and access issues, assist with installation and setup, and escalate unresolved cases.
I also investigate reservation, fare display, PNR, ticketing and itinerary-related issues. I document actions and follow up on unresolved problems, while assisting colleagues with Smartpoint commands and common system issues.
In my personal virtual IT and networking lab, I installed Oracle VirtualBox and configured virtual machines to practice DHCP, IP addressing, VPN connectivity, and network troubleshooting with ping and ipconfig.
