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Kenneth Alvarado

@kennethalvarado1

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Program and recruitment coordinator who improves compliance, support, and team performance.

United States

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What I'm looking for

I’m looking for a coordinator role where I can manage systems and processes, ensure compliance, and support teams through clear communication, training, and continuous improvement.

I’m a detail-oriented Program Coordinator who supports teams with the systems and processes they need to operate efficiently. In my most recent role, I provided technical support, managed Fieldglass setup, and handled cost center and manager updates while following applicable OT rules.

I also bring coordination experience across hiring and vendor/client communication. As a Recruitment Coordinator, I used Workday to compile candidate information for hiring manager review, ensured job posting accuracy and compliance, and tracked details through Smartsheet.

Earlier in my career, I strengthened my customer- and compliance-focused foundation through claims and leadership work. From resolving accounts and processing claims with AS400 and Laservault to coaching teams in HIPAA standards and call center productivity, I’ve built a professional ethos centered on accountability, continuous improvement, and reliable execution.

Experience

Work history, roles, and key accomplishments

Program Coordinator for TD Bank

Allegis Global Solutions

Nov 2022 - Mar 2026 (3 years 4 months)

Provided technical support to staff and managed contractor and operational processes in Fieldglass, including OT timesheet approvals and cost center/manager updates. Reviewed audit reports, supported vendor/client issue resolution, and produced headcount and work order reports as needed.

Fieldglass Work Orders Vendor Client Inbox Communication Workforce Manager Guidance

Recruitment Coordinator for Citrix

Allegis Global Solutions

Aug 2021 - Nov 2022 (1 year 3 months)

Compiled and prepared candidate information in Workday for hiring manager review and coordinated formal management interviews. Reviewed job postings for accuracy and compliance, tracked details in Smartsheet, and managed recruitment correspondence and inquiries while mentoring new hires.

Workday Interview Coordination Smartsheet Mentorship

Sr. Claims Specialist

Fortegra Financial Corporation

Jul 2019 - Aug 2021 (2 years 1 month)

Processed and investigated accident and reimbursement-related claims to obtain accurate, timely resolutions. Entered claim interaction details in AS400, maintained payor updates for denied claims, and processed documentation using AS400 and Laservault.

Claims Processing AS 400 Laservault First Notice Of Loss Payment Protection Claims

Team Lead

Pophealthcare

Mar 2019 - Jul 2019 (4 months)

Led a call center team by training staff, assigning daily tasks, monitoring performance, and ensuring HIPAA and company compliance. Scheduled member appointments using Five9, SharePoint, and EMR, and coached the team on customer service processes and best practices to improve call center productivity.

HIPAA compliance team training Workforce Management Daily Task Assignment Five9 SharePoint EMR Coaching Appointment Scheduling

CSR/Team Lead

Ingenios Health Co

Aug 2016 - Mar 2019 (2 years 7 months)

Coordinated outbound telephonic engagement using call scripts to schedule in-home preventative healthcare visits. Triaged member questions and troubleshot call center issues while training new hires and performing call quality assurance.

Outbound Calling Member Triage Training Call Quality Assurance Performance Monitoring

Customer Service Representative

Ameris Bancorp

Dec 2015 - Aug 2016 (8 months)

Responded to customer requests related to products, services, and company information, including check orders, mortgage payments, and transaction disputes. Supported online banking activities such as password resets, balance/transfer inquiries, and debit card issue resolution.

Customer Service Check Orders Mortgage Support Disputes Password Resets Online Banking Support Account Balance Inquiries Bank Transfers