Open to opportunities

Ayesha Gregory

@ayeshagregory

Message

Detail-oriented professional with extensive experience in HR and project coordination.

United States

Message

What I'm looking for

I am looking for a role in a dynamic environment that values collaboration and offers opportunities for professional growth.

I am an adaptable and detail-oriented professional with over 8 years of hands-on experience supporting cross-functional teams in insurance, HR, and SaaS environments. My expertise lies in remote operations, HR systems, claims processing, and project coordination. I have a proven track record of managing sensitive data, maintaining documentation, and communicating effectively across departments. I am eager to contribute to a fast-paced team as an HR Assistant or Project Coordinator.

In my recent role as a Claim Specialist at MetLife, I managed FMLA and PFL claims from initiation to closure, ensuring compliance with federal and state regulations. I served as the primary point of contact for employees, clearly communicating timelines, responsibilities, and entitlements. My experience also includes maintaining HR system data at Primerica Life Insurance, where I ensured the accuracy of employee records and supported strategic planning through data analysis.

Throughout my career, I have demonstrated excellent time and project management skills, balancing multiple tasks and priorities effectively. I am passionate about streamlining processes and improving workflows, which has led to faster documentation turnaround and fewer data entry errors. I am excited to bring my skills and experience to a new opportunity where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

Claim Specialist

MetLife

Sep 2024 - Jun 2025 (9 months)

Managed FMLA and PFL claims from initiation to closure, ensuring compliance with federal and state regulations. Served as the primary point of contact for employees, clearly communicating timelines, responsibilities, and entitlements.

Claims Management FMLA PFL Compliance User Experience Cybersecurity Programming

Backend HR & Underwriting Specialist

Primerica Life Insurance

Feb 2024 - Sep 2024 (7 months)

Maintained HR system data and ensured accuracy of employee records across multiple platforms. Provided administrative support in underwriting employee benefits and ensured compliance with employment regulations.

HRIS systems Underwriting Compliance Data Analysis Business Development

Agent Manager

Express

Sep 2023 - Jan 2024 (4 months)

Managed a retail sales team, overseeing performance tracking, scheduling, and customer service delivery. Implemented promotional strategies that improved team sales outcomes and customer satisfaction.

Retail Sales Team Management Performance Tracking Scheduling Customer Service KPI Tracking Project Management

Systems Analyst

Webster Bank

Oct 2022 - Jan 2023 (3 months)

Documented system requirements and collaborated with technical teams to deploy new tools and optimize workflow. Supported training and onboarding of users through detailed user guides and troubleshooting documentation.

Workflow Optimization User Training Onboarding Documentation Troubleshooting Communication

Fraud Prevention Specialist

DXC Technology

Mar 2022 - Sep 2022 (6 months)

Investigated suspicious activity across systems and reduced fraud loss by 15% through proactive detection and policy enforcement. Developed fraud prevention training materials used across the support team.

Fraud Prevention Enforcement Cybersecurity

Education

Degrees, certifications, and relevant coursework

Undisclosed Institution

Associate Degree, General Studies

Completed an Associate Degree program, gaining foundational knowledge and skills. Focused on core coursework to prepare for further academic or professional pursuits.

Undisclosed High School

High School Diploma, General Studies

Obtained a High School Diploma, completing secondary education. Developed fundamental academic skills and prepared for higher education or entry-level employment.