Open to opportunities

keniesha callender

@kenieshacallender

Administrative and client-coordination professional with quality assurance, scheduling, and documentation expertise to keep operations running smoothly.

United States

Message

What I'm looking for

I’m looking for a fast-paced role where I can own scheduling, documentation accuracy, and client communications—using proactive follow-up and calm, solution-oriented support to improve service delivery and satisfaction.

I’m an efficient administrative support and customer service coordination professional with experience managing detailed documentation, scheduling, and client communications in fast-paced environments. I bring a reliable, solution-oriented approach with strong follow-up habits that support smooth operations and enhanced client satisfaction.

In my Quality Assurance Lead role with West Coast Wound & Skin Care, I reviewed and validated clinical documentation for accuracy and compliance, helping maintain high standards of record-keeping. I also generated detailed documentation status reports, supervised administrative quality assurance procedures, and used KPIs to improve operational efficiency.

As a Participant Coordinator with I LA Family Housing, I coordinated with clients and internal teams to support participant goals through organized scheduling, follow-ups, and incident documentation. I’ve also delivered supportive in-home care and led outreach intake activities, including screening clients, performing data entry into program databases, and coordinating resources to ensure timely follow-ups.

Experience

Work history, roles, and key accomplishments

Quality Assurance Lead

West Coast Wound & Skin Care

Jul 2023 - Dec 2023 (5 months)

Reviewed and validated clinical documentation for accuracy and compliance, helping maintain high-quality record-keeping standards. Developed departmental goals and KPIs, generated documentation status reports, and supervised quality assurance/admin procedures to improve operational efficiency.

Clinical Documentation Review Compliance & Quality Assurance KPIs Reporting Record keeping Administrative Procedures Operational Efficiency

Participant Coordinator

LA Family Housing

Jul 2021 - Dec 2023 (2 years 5 months)

Coordinated participant support by managing scheduling, follow-ups, and incident documentation while maintaining organized records. Provided conflict resolution and crisis intervention, collaborating with staff to coordinate resources and improve service delivery.

Participant Coordination Scheduling Conflict Resolution Crisis Intervention

In-Home Caregiver

In-Home Supportive Services (IHSS)

Dec 2018 - Apr 2022 (3 years 4 months)

Maintained client care schedules and organized records while providing consistent communication to clients and families. Managed scheduling, documentation, and daily care activities to ensure client needs were met with reliable, detail-oriented support.

Record Management Communication Documentation In Home Support

Outreach Intake Coordinator

Volunteers of America

Mar 2020 - Jun 2021 (1 year 3 months)

Conducted initial client screenings and entered data into program databases, maintaining accurate documentation and digital files. Coordinated with internal teams and external partners to track progress, ensure timely follow-ups, and provide professional client support.

Documentation Management Digital File Maintenance Outreach Coordination Timely Follow Ups