DDDanielle Dupre
@danielledupre
Detail-oriented quality assurance coordinator with strong customer service skills.
United StatesWhat I'm looking for
I am a dedicated professional with a strong background in quality assurance and customer service. My experience spans several roles, including my recent position as a Quality Assurance Coordinator at Travel Nurses Across America, where I meticulously reviewed resumes and documentation to ensure compliance and accuracy for staffing needs. My attention to detail and organizational skills have been pivotal in maintaining high standards in the hiring process.
Throughout my career, I have developed a robust skill set in various VMS systems, including Salesforce and HealthStream, which has enabled me to efficiently manage and process applications. I pride myself on my ability to build relationships and communicate effectively with applicants and team members alike, ensuring a smooth onboarding experience. I am always eager to learn and adapt to new technologies and processes, which I believe is essential in today’s fast-paced work environment.
Experience
Work history, roles, and key accomplishments
Service Center Representative
Kaiser Permanente
Aug 2024 - Jan 2025 (5 months)
Reviewed Open Enrollment Healthcare Applications and entered detailed applicant information into VMS systems. Evaluated documentation for accuracy and completeness, performed audits on confidential files, and created emails for EMWS systems.
Quality Assurance Coordinator
Travel Nurses Across America
Feb 2021 - Jan 2024 (2 years 11 months)
Thoroughly reviewed resumes, references, and skills assessments for applicants. Initiated drug screening processes and reviewed hospital-requested HR documents to ensure timely placement for applications and staffing needs.
Administrative Account Representative
Kaiser Permanente
Aug 2019 - Mar 2020 (7 months)
Processed new and continuing individual and group Medicare Enrollments. Communicated with out-of-area members for information updates and utilized return mail processing for member outreach and account verification.
Credentialing Analyst
AMN Healthcare
Jun 2017 - Oct 2018 (1 year 4 months)
Credentialed nurses for per diem shift assignments and performed onboarding processes for approved nurses. Communicated with branches to determine staffing schedules and reviewed expiring contracts.
Education
Degrees, certifications, and relevant coursework
SCSan Diego Mesa College
Unknown, General Studies
Attended San Diego Mesa College from September 2009 to June 2010. The specific field of study and degree obtained are not detailed in the provided information.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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