Javier Herrera

Ensure quality of services and compliance with contractual requirements and established guidelines. Perform routine quality assurance activities and prepare audit reports to document findings and support compliance.

Initiated and completed initial client contact within required program timeframes and established guidelines. Maintained accurate professional documentation and managed time-sensitive client workflows.

Provided administrative and operational support to case managers and maintained accurate case documentation. Conducted initial intake interviews to identify client concerns, needs, and appropriate next steps.

Supervised youth placed in shelter care and helped ensure client needs were directly addressed. Maintained strict confidentiality of client identities, records, and information.

Coordinated staff workflow and labor utilization to support operational and performance goals. Trained new hires and contributed to long-term planning and initiatives focused on operational efficiency.

Handled high-volume calls and phone inquiries while providing professional customer service. Created an Excel-based document lookup system that improved access to school records and supported a more efficient work environment.

Bachelor of Arts in Psychology from Florida International University, completed in May 2013.

Associate of Arts in Early Childhood Education from Miami Dade College, completed in May 2009.