Kenia Estevez

Conducted nasal swabbing for PCR and Antigen tests to support health diagnostics. Provided bilingual customer service, facilitating clear and effective communication with Spanish-speaking patients.

Provided high-quality customer service by efficiently handling inquiries and concerns via phone, email, and in-app messaging, while also executing timely and accurate delivery services for Uber's diverse client base.

Provided administrative support by managing incoming calls, coordinating appointment schedules, and facilitating communication between patients and healthcare providers. Enhanced patient care by accurately translating medical information and ensuring seamless referral processes to specialists.

Managed the operation of machinery to produce various bread types including Pullman's Baguettes, Heros, and Pretzel Sticks. Ensured consistent quality and adherence to production specifications through meticulous monitoring and adjustment of machine settings.

Assisted customers with home delivery purchases, ensuring accurate labeling and receipt verification for delivered items. Entered customer information into the computer system with a focus on data accuracy, while providing quality service to patrons.

Provided support to the Program Coordinator by managing daily attendance records and snack distribution for Junior High School students. Contributed to student progress evaluations through effective communication and collaboration with the Program Coordinator.

Managed front-desk operations, including greeting visitors and efficiently directing them to the appropriate staff, ensuring a welcoming and organized office environment. Coordinated office logistics by handling a multi-line phone system, taking accurate messages, and overseeing mass mailings.

Maintained and updated organizational database with statistical information, ensuring accuracy and accessibility of data. Provided support for Child Abuse Trainings, developed informational pamphlets, and efficiently managed document filing and correspondence.

Translated medical and insurance-related documents as well as verbal communications to facilitate the doctor's interaction with Spanish-speaking clients. Managed client intake processes, including application handling via phone and verification of Medicaid eligibility.