Open to opportunities

Kengy Shimura

@kengyshimura

Message

I analyze healthcare workflows and turn clinical requirements into compliant, practical systems improvements.

United States

Message

What I'm looking for

I'm seeking Systems Analyst, Business Analyst, or healthcare operations roles where I can apply requirements gathering, workflow analysis, process improvement, and clinical systems experience, including opportunities to transition into EHR/Epic-based environments.

I'm currently improving care coordination workflows at Tri-County Care across CARES, CORE, and CHOICES, documenting compliant service plans and helping teams reduce recurring documentation errors.

Previously at The Children's Village and BHRAGS Alliance, I analyzed housing, healthcare, legal, and workforce processes, coordinated multi-agency workflows, and maintained audit-ready records. I ranked #1 company-wide at BHRAGS Alliance for permanent housing placements, achieving a 53% placement rate.

I've also built technical experience configuring workflows and reports in Salesforce and ServiceNow through an IT Support internship. I bring business analysis, process mapping, Medicaid and OPWDD documentation, and bilingual English/Spanish communication to healthcare systems and operations work.

Experience

Work history, roles, and key accomplishments

Current

Care Manager

Current

Tri-County Care

Nov 2025 - Present (9 months)

Analyzed care coordination workflows across CARES, CORE, and CHOICES, documenting service plans and providing system-use guidance. Coordinated with clinical and provider teams to maintain OPWDD/Medicaid compliance.

Care Core Choice Workflow Analysis Process Improvement Documentation Compliance Troubleshooting

Senior Case Manager

The Children's Village

Nov 2024 - Nov 2025 (1 year)

Conducted needs assessments and facilitated permanent housing placements, including 15+ families through the AMA rental assistance program. Redesigned workflows and maintained audit-ready documentation for compliance.

Needs Assessment Case Management Housing Assistance Workflow Redesign Documentation Compliance

Case Manager

BHRAGS Alliance

Dec 2022 - Nov 2024 (1 year 11 months)

Ranked #1 company-wide for permanent housing placement outcomes, achieving a 53% placement rate. Analyzed intake procedures and coordinated cross-departmental workflows to resolve bottlenecks.

Case Management Data Analysis Process Improvement Compliance Cross functional Coordination

Intake Specialist

International Rescue Committee

Nov 2021 - Dec 2022 (1 year 1 month)

Conducted structured intake interviews and documented referral pathways. Delivered orientations and process training to clients and stakeholders.

Documentation Training Client Records

IT Support Intern

University of Central Florida

Jan 2020 - Nov 2021 (1 year 10 months)

Managed support cases, built reports, and configured workflows in Salesforce and ServiceNow. Provided technical troubleshooting and system-use support.

Salesforce ServiceNow Workflow Configuration Troubleshooting Ticketing Systems