Kenesha Smart

Acted as an ERC referral partner helping businesses recover tax-free credits and guiding clients through crisis recovery by educating prospects, booking advisor appointments, and sourcing distressed businesses.

Managed end-to-end recruitment and training operations, sourcing and qualifying candidates, coordinating interviews and onboarding, and maintaining CRM and Excel databases to improve hiring efficiency.

Led recruitment team to meet company targets, liaised with clients on requirements and updates, and participated in weekly meetings to drive progress and feedback.

Conducted sourcing and screening, built Boolean searches, submitted candidates into VMS systems, scheduled interviews, and calculated pay rates for placements across multiple enterprise clients.

Negotiated with loan agencies to lower student payments and set up consolidations, moved loans from default to active status, and documented tasks using Zoho.

Handled inbound/outbound calls for TV and internet services, processed payments and promotions, and maintained call documentation while achieving 80–90% quality and accuracy.

Sourced and screened candidates, scheduled interviews via Skype, verified technical requirements, and coordinated candidate start availability and pay discussions.

Managed outbound calls to schools, handled email management and appointment setting, and maintained program status spreadsheets for summer programs.

Completed vocational training in Data Operations Level II and Entrepreneurship at Faith Temple Skills Training Center between 2008 and 2010.

Completed High School Diploma with coursework and activities consistent with secondary education at St. Mary’s College from 1998 to 2003.

Grade: C1

Awarded EF SET Certificate demonstrating C1 level English proficiency.