Angel Gonzales

Managed a yearly caseload of about 450 clients for housing programs, eligibility, and clients’ rights and responsibilities. Collected compliance documentation, prepared loan packages, requested code inspections and work-ups, processed contractor/client payments, and maintained housing program data and monthly/annual reports.

Led operations and administration of a faith-based counseling and social services nonprofit (501(c)(3)), overseeing budgets, policies/procedures, and department coordination. Managed marketing and fundraising, submitted funding proposals, and directed individual and group counseling and team-building strategies.

Handled front-desk intake and annual recertification workflows, conducted client assessments, and supported program eligibility processing. Applied federal/state/local housing policies, resolved rental agreement and HUD guideline questions, de-escalated conflicts, and processed portability and interim income/rental adjustments.

Planned, organized, and supervised intake department operations, including interviews, student file creation, eligibility investigations, and maintaining detailed client records. Represented the program in court, supervised property inventory/search procedures, facilitated groups, and coordinated with referral agencies, physicians, law enforcement, and the court/parole/probation system.

Planned, supervised, and administered program intake operations, conducting phone interviews and maintaining accurate client/student files and progress records. Assessed applicant needs and eligibility, represented the program before courts with prospective student matters, supported intake procedures upon entry, and documented outcomes using Sober Pro and other work management systems.

Coordinated operations and administration for an educational institution, including financial stability planning, orientation for new students, and record keeping. Led marketing and promotional strategy, recruited students, set performance goals, and trained/mentored teachers and support staff while providing career counseling and oversight of academic operations.

Coordinated operations and administration for an educational institution, including orientation, marketing, recruiting, recordkeeping, and performance goal setting. Trained, coached, and supervised staff and provided career counseling while supporting financial stability for school program students.

Coordinated management of a faith-based residential drug and alcohol program, including staff training and client case management. Conducted and supervised group and one-on-one counseling, intake orientation, daily/weekly/monthly client assessments and goal setting, and coordination with outside referral agencies, courts, parole/probation, physicians, and community partners.

Managed a faith-based residential drug and alcohol program by coordinating program operations, behavioral health/drug-alcohol client case management, and staff training. Maintained client assessments and goal planning, facilitated group and one-on-one counseling and intake orientation, and coordinated with referral agencies, courts, law enforcement, and community partners.

Earned a Master’s degree in Christian Education at Faith Landmarks Bible Institute.

Completed a Master’s program in Christian Education at Faith Landmarks Bible Institute.

Earned a Bachelor of Psychology in Pastoral Counseling and a minor in Theology through Spirit of Truth Bible Institute.

Completed Mental Health / Substance Abuse Counselor training at J. Sargeant Reynolds Community College and earned a Peer Recovery Specialist certificate.

Earned a Certificate in Peer Recovery Specialist.