Open to opportunities

Karina Vazquez Torres

@karinavazqueztorres

Message

Eligibility caseworker who solves problems and supports clients with accurate systems.

United States

Message

What I'm looking for

I’m looking for a role where I can handle eligibility or front-desk intake, resolve client issues, and use systems like NC FAST/OnBase to keep documentation accurate and workflows organized.

I’m an Eligibility Caseworker focused on resolving client needs with careful, accurate documentation and strong communication. I work confidently across systems like NC FAST and OnBase, manage queues and workflows, and adapt quickly to changing Federal, State, and County policies.

I also bring a solid customer-facing background from roles such as Patient Relations Representative and Receptionist/Tittle Clerk, where I handled intake, updated electronic records, managed front-desk workflows, and processed time-sensitive requests. Prior experience in property support and sales strengthened my ability to de-escalate issues, stay organized, and use tools like Yardi and Leasing Hawk to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Patient Relations Representative

Advance Community Health

Jan 2025 - May 2025 (4 months)

Collected payments for treatment, assessed patient insurance coverage, and updated patient records while supporting front-desk workflows. Checked in patients, scanned intake documents into electronic records, and managed shift closeout including appointment reminder entries.

Patient Intake Insurance Verification Payment Processing Electronic Medical Records Document Scanning Front Desk Support Data Entry

Receptionist/ Tittle Clerk

Metri Motors

Sep 2023 - Jan 2025 (1 year 4 months)

Handled inbound phone calls, confirmed reservations, and collected basic client demographic information to support dealership front-desk operations. Wrote and processed sales orders, prepared tax and title documents, followed up on post-delivery items and pending payments, and submitted legal transfers to the Department of Motor Vehicles.

Reservations Sales Order Processing Tax Documentation Vehicle Sales And Purchases Posting DMV Legal Transfer Submission Payoff Check Preparation Balance Follow Ups

Eligibility Caseworker

Wake County Human Services

Oct 2022 - Jul 2023 (9 months)

Determined program eligibility, maintained accurate client eligibility records, and managed queues and workflows using OnBase and NCFast. Responded to client complaints and entered required data and documentation to authorize benefits while following changing federal, state, and county policies.

Client Records Onbase Policy Compliance Complaint Handling Timesheets And Case Action Forms NC FAST

Assistant Property Manager

Drucker and Falk

Sep 2018 - Oct 2022 (4 years 1 month)

Provided leasing and property support by handling inbound calls, gathering customer and product information, and managing rentals and returns. Completed clerical and payment/document workflows using Yardi systems, handled evictions documentation, maintained property documents with audits, and managed applications and rental verifications.

Customer Service Phone Intake Leasing Support Complaint Resolution Nationwide Complaints Documentation Yardi Payment Document Collection Document Management Audit Social Media Management Application Processing Account Adjustments Employee Training Leasing Hawk

Sales Associate

Marshalls

May 2017 - Sep 2018 (1 year 4 months)

Worked on the sales floor by setting up promotional displays and stocking merchandise. Assisted customers with product information, explained policies and procedures, and processed sales and other financial transactions.

Merchandising Promotional Display Setup Stocking Price Tagging POS Sales Transactions

Sales Associate

AC Moore

Oct 2014 - Jan 2017 (2 years 3 months)

Provided customer service by assessing needs, assisting with product features, and answering customer questions in-store and by phone. Supported sales and order fulfillment and helped maintain store cleanliness.

Customer Service Needs Assessment order fulfillment Sales Support Store Cleanliness

Cashier

At Home

Aug 2016 - Nov 2016 (3 months)

Supported store operations by unloading merchandise, accepting delivered packages, and marking and stocking items using inventory control codes. Assisted customers with orders and prepared merchandise for shipment while maintaining inventory replenishment and cleanliness.

Inventory Control Stocking shelves Pre Shipment stock replenishment Restroom Cleanliness