Kendyl Marine
@kendylmarine
Customer service representative with strong skills in procurement and marketing.
United StatesWhat I'm looking for
I am a dedicated customer service representative with a proven track record at Nagel Shippers Products, where I manage inbound customer requests and ensure satisfaction through effective communication. My role involves answering queries, handling order entries, and identifying upselling opportunities, which has significantly contributed to our customer retention rates.
In addition to my customer service responsibilities, I also serve as a marketing assistant, where I collaborate with our marketing team to create engaging email blasts and maintain our customer list. My ability to analyze customer needs and promote relevant products has enhanced our marketing efforts. Recently, I took on the role of purchasing agent, where I manage inventory levels and negotiate with vendors, maintaining a 95% fill ratio to meet customer demands efficiently.
Experience
Work history, roles, and key accomplishments
Purchasing Agent
Nagel Shippers Products
Aug 2023 - Present (1 year 10 months)
Managed inventory levels and handled purchase order entry, building and maintaining strong vendor relationships. Negotiated pricing and researched new suppliers. Collaborated closely with sales to align with customer needs and maintained a 95% fill ratio.
Marketing Assistant
Nagel Shippers Products
Apr 2023 - Present (2 years 2 months)
Assisted the marketing team with email blasts, maintaining a current customer list for marketing communications. Collaborated on product promotion decisions and provided content for emails and the company website. Set up new items on the website for customer viewing based on promoted products.
Customer Service Representative
Nagel Shippers Products
Dec 2020 - Present (4 years 6 months)
Managed inbound customer requests via phone, email, and in-person interactions, addressing product and account inquiries. Handled order entry and identified opportunities for upselling products. Set up new customer accounts, processed credit applications, and provided order updates.
Education
Degrees, certifications, and relevant coursework
MCMuskegon Community College
Transfer Agreement, General Studies
Completed coursework towards a transfer agreement, gaining foundational knowledge in various subjects. Prepared for further academic pursuits at a four-year institution.
Mona Shores High School
High School Diploma, General Studies
Obtained a high school diploma, completing all required coursework and demonstrating proficiency in core academic areas. Developed foundational skills for future education and career paths.
Availability
Location
United StatesAuthorized to work in
Job categories
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