I am open to opportunities where I can contribute my operations, compliance, and administrative expertise in a role focused on process improvement, risk mitigation, and reliable support.
KD
Open to opportunities
Kendra Davis
@kendradavis1
Senior operations support administrator focused on risk mitigation, process optimization, and client onboarding in regulated environments.
United StatesWhat I'm looking for
I’m a Senior Operations Support Administrator with 10+ years of operations expertise managing high-volume front-end intake pipelines, document verification, and compliance protocols in regulated environments. I’ve optimized workflows in Salesforce to reduce submission data entry/setup errors by 90% for Sales and Underwriters, and I accelerated operations by 50% by leveraging InsuranceXDate and Mulberri alongside loss run request execution.
I maintain workflow governance and data integrity by auditing information at the initial gatekeeper phase, enforcing KYC and Anti-Money Laundering standards, and delivering structured SOP frameworks for cross-training. I’ve supported a division of 100+ Sales leaders, maintained 100% regulatory compliance through deep-dive research (including Experience Modification Rates and SOS records), and improved queue efficiency using an Excel-based compliance checklist for 50+ submissions daily.
Experience
Work history, roles, and key accomplishments
Managed front-end Salesforce workflow operations for Sales and Underwriters, reducing submission setup/data entry errors and improving turnaround times. Maintained regulatory compliance and data integrity by conducting underwriting and compliance checks (including KYC/AML) and auditing submissions against internal criteria.
SalesforceVEGAInsuranceXDateMulberriUnderwritingUnderwriting ComplianceRisk AssessmentRisk MitigationKYCAnti Money Laundering (AML)I 9 ComplianceDocument VerificationData AuditingData IntegrityRegulatory ComplianceSOP DevelopmentStandard Operating ProceduresExcelPivot TablesQueue ManagementWebexWorkers' Compensation VerificationQuality Control
Reconciled and processed high-volume vendor invoices with high accuracy while supporting audit compliance and vendor record management. Resolved billing discrepancies in coordination with management to help minimize financial risk.
Supported a high-volume I-9 compliance project by reviewing 13,000+ I-9 forms and centralizing tracking in Excel for audit readiness. Organized active and terminated I-9 repositories with strict filing to maintain audit readiness.
AH
Onboarding Assistant, Human Resources
Altegra Health
Aug 2014 - Mar 2015 (7 months)
Served as a primary resource for I-9 requirements and E-Verify for remote employees. Managed onboarding documentation for a team of 75+ medical coders and field reviewers and supported HR projects under direction of the HR Director.
Education
Degrees, certifications, and relevant coursework
TS
Tri-Cities High School
High School Diploma, High School
Earned a High School Diploma from Tri-Cities High School in East Point, Georgia.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
48k-55k USD
Social media
Job categories
Skills
OnboardingRisk MitigationAnti Money Laundering (AML)I 9 ComplianceData AnalysisSalesforceSharePointWorkflow OptimizationDatabase AdministrationUnderwriting ComplianceData SecurityAdvanced ExcelPivot TablesBluebeam RevuDocument VerificationInsuranceXDateMulberriWebexInbox ManagementQuality AuditsRemote SupportWritten And Verbal CommunicationOnboarding & SupportAdministrative SupportFront Line OperationsProject CoordinationAuditingKnow Your Customer (KYC)I 9 E VerifyMicrosoft Office
Interested in hiring Kendra?
You can contact Kendra and 90k+ other talented remote workers on Himalayas.
Message KendraGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
