kenan MUSLIC

Provided comprehensive technical support for Virtual Private Servers (VPS), Virtual Dedicated Servers (VDS), and Dedicated Servers (DS), diagnosing and resolving issues to ensure optimal performance and customer satisfaction. Managed SSL certificate issuance, VPS migrations, and DNS configurations, while delivering exceptional customer support via Freshdesk and live chat.

Provided comprehensive technical support for Virtual Private Servers (VPS), Virtual Dedicated Servers (VDS), and Dedicated Servers (DS), diagnosing and resolving technical issues. Managed SSL certificates, facilitated VPS migrations, and configured DNS settings. Handled customer support via Freshdesk and live chat, and assisted with billing and order inquiries.

Analyzed and formatted medical information to identify medical studies, helping members receive adequate medical support. Facilitated timely, complete, and accurate retrieval of requested medical information from providers. Coordinated with other teams to ensure exceptionally fast healthcare turnaround and participated in training less experienced staff.

Analyzed and formatted medical information, identifying relevant studies to facilitate adequate medical support for members. Coordinated with internal teams to ensure timely and accurate retrieval of medical information, promoting best practices and process improvements.

Engaged with customers via inbound calls to address complex healthcare questions, including claims, benefits, and eligibility. Guided clients through the healthcare system, leveraging technology to uncover medical issues and connect them with appropriate clinical specialists.

Addressed complex healthcare questions, including claims support and review, through inbound calls in a call center environment. Optimized communication channels and tailored approaches to fit each client's unique context. Guided clients through the healthcare system, influencing decisions and connecting them with appropriate clinical specialists.

Supported customers through activities including receiving calls, inquiries, and complaints, resulting in trouble tickets and order input. Worked with various groups for billing, message, and trouble resolutions, serving as a customer advocate for international customers. Provided technical support for U-Verse products using industry-leading diagnostic tools and maintained customer relationship ma

Provided technical support for U-Verse products, resolving customer inquiries and complaints through inbound calls and diagnostic tools. Managed customer relationship management systems, ensuring accurate recording of notes and tracking of requests.

Performed complex microscopic, biochemical, cultural, serological, and parasitological microbiological tests, including the preparation of media and reagents. Managed clinical material intake, recording findings, and ensuring correct disposal of biological waste while maintaining laboratory cleanliness.

Responsible for taking, receiving, and protocolizing clinical material, and elaborating findings. Performed complex microscopic, biochemical, cultural, serological, and parasitological microbiological tests, as well as sanitary-microbiological analysis. Prepared microbiological media and reagents, ensured correct disposal of biological waste, and maintained laboratory cleanliness.

Conducted preventive and extraordinary disinfection, disinsection, and pest control, ensuring companies adhered to health and environmental safety regulations. Utilized poisons from specific groups and managed client documentation, including fiscal invoice issuance. Actively sought new clients to expand business operations.

Conducted preventive and extraordinary disinfection, disinsection, and pest control operations, utilizing various poisons. Investigated company adherence to health and environmental safety rules, managed client documentation, and actively sought new clients.

Responsible for fulfilling sales plans and acting as the primary contact between the company and potential customers. Focused on achieving sales targets and building strong client relationships.

Fulfilled sales plans by acting as the primary contact between the company and potential customers. Focused on achieving sales targets and building client relationships.

Undertook a rigorous curriculum in environmental public health, specializing in sanitary engineering. Developed expertise in public health principles and environmental safety.

Completed a short course on Excel Quick Tips, enhancing proficiency in spreadsheet management and data manipulation. Acquired practical tips for efficient use of Microsoft Excel.

Completed a course focused on B2B Sales Foundations, gaining insights into business-to-business sales strategies. Developed foundational knowledge in sales processes and client engagement.

Completed a course on Learning Outlook Desktop (Microsoft 365), improving skills in email management and professional communication. Gained proficiency in using Microsoft Outlook for daily tasks.

Acquired expertise in environmental public health, focusing on sanitary engineering principles. Developed skills in assessing and managing public health risks related to environmental factors.

Undertook training in B2B Sales Foundations, developing core skills in business-to-business sales strategies. Focused on foundational principles for effective sales interactions and client relationship building.

Completed a course on Customer Service: Problem-Solving and Troubleshooting, enhancing abilities to resolve customer issues effectively. Developed strategies for efficient problem-solving in customer service roles.

Completed a course on Learning Outlook Desktop (Microsoft 365), improving proficiency in email management and organizational tools. Focused on leveraging Outlook for enhanced productivity and communication.

Completed a comprehensive program focusing on medical diagnostic and treatment technology. Gained practical skills and theoretical knowledge essential for laboratory work.

Completed a course on Excel Quick Tips, enhancing proficiency in spreadsheet management and data manipulation. Gained practical insights into optimizing Excel usage for various tasks.

Participated in a course on Customer Service: Problem-Solving and Troubleshooting, developing skills in resolving customer issues effectively. Focused on practical techniques for diagnosing and addressing customer concerns.