Blessing Ochayi
@blessingochayi
Customer-focused IT support professional delivering accurate, efficient ticket-based technical and billing solutions.
CzechiaWhat I'm looking for
I am a customer-focused IT and support professional with over three years' experience delivering first-level technical and administrative support in fast-paced, international environments.
I have resolved 50+ tickets daily while maintaining customer satisfaction above 95%, collaborated with technical and billing teams, and contributed insights that improved operational efficiency by 15%.
My hands-on experience includes Linux fundamentals, shared hosting and cloud services, ticketing systems like Zendesk, CRM platforms, and reporting using Excel and Salesforce to drive data-informed improvements.
I am service-oriented, a clear communicator with professional English proficiency, actively learning Czech, and seeking a full-time role where I can continue up-skilling and contribute to high-quality customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Blaugrana Sports International Limited
Mar 2021 - Nov 2024 (3 years 8 months)
Served as first point of contact via chat and phone, resolving 50+ tickets daily and maintaining customer satisfaction above 95% while improving operational efficiency by 15% through issue analysis and process suggestions.
Online Support Agent
Patricia Technologies
Jan 2021 - Mar 2021 (2 months)
Provided first-line support via chat and CRM for transactional and account inquiries, acted as liaison between customers, vendors and internal teams, and maintained accurate financial and interaction records.
Administrative Officer
Redoxcorp
Jan 2020 - Jan 2021 (1 year)
Managed customer documentation and service-related data, coordinated logistics requests to reduce errors and prepared operational and sales reports using Excel to support planning.
WLCustomer Support & Infrastructure Assistant
Whogohost Limited
Nov 2019 - Dec 2020 (1 year 1 month)
Provided first-level support for Linux-based web hosting, handled account and billing tickets, triaged basic hosting issues using command-line concepts, and reduced billing complaints through prompt resolution.
Education
Degrees, certifications, and relevant coursework
Professional Certificate, Information Technology
Completed the Google IT Support Professional Certificate focusing on core IT support skills and troubleshooting.
University of Mkar
Bachelor of Science (Hons.), Mass Communication
Completed a Bachelor of Science (Hons.) in Mass Communication at the University of Mkar, focusing on media and communication studies.
Tech stack
Software and tools used professionally
Availability
Location
CzechiaAuthorized to work in
Job categories
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