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Adam Donda

@adamdonda1

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Technical support specialist at Telus Digital who handled escalations and complex troubleshooting for digital products.

Czechia

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At Telus Digital, I provided technical support for digital products and services, handling advanced cases, escalations, and complex troubleshooting. I also supported colleagues with technical solutions and worked with internal teams to improve support processes and efficiency.

Through Donda Digital, my independent web and digital studio, I designed, built, and maintain a multilingual website and published projects including an e-commerce concept and a file-sharing platform. I work hands-on with HTML, CSS, and JavaScript, and deploy projects on Vercel.

Experience

Work history, roles, and key accomplishments

Customer Advisor – Technical Support

Concentrix

Mar 2026 - Sep 2026 (6 months)

Resolved customer technical issues across multiple platforms and services. Diagnosed problems step by step and communicated solutions clearly and professionally.

Technical Troubleshooting Customer Support Communication Skills Problem Solving

Technical Customer Support Specialist

Telus Digital

Jul 2025 - Mar 2026 (8 months)

Provided technical support for digital products and services. Handled advanced cases, escalations and complex troubleshooting, and supported colleagues with technical solutions.

Technical Support Escalation Handling Troubleshooting Process Improvement

Customer Support Representative

BrainRocket

Mar 2025 - Jun 2025 (3 months)

Managed customer requests via chat and email for an international customer base. Delivered fast, effective solutions while maintaining high customer satisfaction.

Customer Support Live Chat Email Support International Customer Service

Customer Support Specialist – Casino Division

Teleperformance PL

Aug 2024 - Mar 2025 (7 months)

Delivered customer support in a fast-paced environment. Helped train and support new team members and contributed to maintaining team quality standards.

Customer Support Training Quality Standards Teamwork

Customer Service Representative

Michelin Polska

Apr 2024 - Aug 2024 (4 months)

Handled customer requests and resolved day-to-day service issues. Maintained professional communication with clients.

Customer Service Communication Skills Issue Resolution

Broker Assistant / Sales Specialist / Team Leader

Czech Desk s.r.o.

Jan 2023 - Jul 2023 (6 months)

Worked with clients in sales and financial services. Built customer relationships, supported business growth, and led a small team to achieve sales goals.

Sales Financial Services Customer Relationships Team Leadership

Picker / Logistics Operative

GXO

Jul 2021 - Jun 2022 (11 months)

Performed warehouse picking and logistics operations.

Logistics Warehouse operations Picking

Founder and Web Developer

Donda Digital

Designed, built and maintain a multilingual website presenting web design, web app and AI-powered digital services. Built and published independent projects including e-commerce, file-sharing, and rental-transparency platforms.