Filippos Argyropoulos Ioannou

I’m a Support operations professional with a track record across healthcare, legal, and technical environments—combining Microsoft-certified hybrid infrastructure knowledge with high-volume CRM-driven customer support. I’m experienced handling sensitive, compliance-bound interactions where accuracy and empathy matter as much as speed.

In HIPAA-regulated healthcare, I handled complex member inquiries across eligibility, benefits, and claims using CRM and specialized healthcare platforms. I guided members toward appropriate care pathways, identified barriers to care, and supported expansion opportunities by connecting people with clinical and partner programs aligned to their needs.

In government document support, I advised customers on requirements, compliance, and timelines while maintaining high-quality service across email, phone, chat, and ticketing simultaneously. I also contributed to workflow improvements and cross-functional projects in direct collaboration with the project management team.

Beyond support operations, I ran a sustained online community onboarding operation integrating 500–750 new members weekly and resolved 200+ support tickets through repeatable triage and escalation workflows. Right now, I’m deepening my expertise in Microsoft Azure hybrid infrastructure—building hands-on confidence with Microsoft Entra, Azure Arc, Hyper-V, core networking (DNS/DHCP), and HA/DR with Failover Clustering and Azure Backup.