Open to opportunities

varsenax User

@varsenaxuser

Message

I am a versatile technical support and project manager focused on IT, operations, and cybersecurity.

Czechia

Message

What I'm looking for

I’m seeking IT or technical support roles with collaborative teams, hands-on troubleshooting, growth toward cybersecurity or project management, and opportunities to improve operational efficiency.

I am an adaptable technical support and operations professional with experience in L1/L2 support, project coordination, and managing retail operations. I have resolved incidents for banking systems, coordinated production projects, and improved processes through cross-team collaboration and interpretation of technical documentation.

I hold cybersecurity and project management training and work with SQL, C#, Python, Power BI and system monitoring tools. I thrive in collaborative, problem-solving environments where I can grow into cybersecurity and IT operations leadership.

Experience

Work history, roles, and key accomplishments

ČS

Technical Support Engineer

ČSOB

May 2025 - Jun 2025 (1 month)

Delivered L2 technical support for ČSOB banking systems, resolving incidents, performing problem analysis and coordinating escalations with development and testing teams; managed system monitoring and maintained technical documentation.

Incident Management Troubleshooting Escalation Management System Monitoring Technical Documentation SQL C#)

L1 Technical Support

Pe3ny

May 2024 - Apr 2025 (11 months)

Handled L1 user support and ticket management, performing basic diagnostics and escalating complex issues to meet SLA targets while communicating technical status across teams.

User Support Ticketing Troubleshooting SLA Management User Communication MS Office SQL

Operations Manager

Tesco Stores

Jan 2023 - Apr 2024 (1 year 3 months)

Managed shifts, inventory, orders and customer service while leading and training teams, tracking KPIs and enforcing hygiene and promotional standards.

Inventory Management Team Leadership Training KPI Tracking Customer Service

Project Manager

Magna

Jan 2021 - Jan 2023 (2 years)

Coordinated projects and operational management of production processes, liaising with suppliers on technical requirements and interpreting technical documentation to resolve quality and production issues.