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kems tamayo

@kemstamayo

Technical Support Manager at US Appliance Repair who troubleshoots home appliances and coordinates parts, service tickets, and technician support.

Philippines

Message

At US Appliance Repair, I handled customer and technician support for home appliance service issues, using manufacturer schematics to identify replacement parts and coordinating orders, tickets, and follow-ups. I also participated in recruiting, onboarding, and training Technical Support Specialists and Field Technicians.

At MarketerHire, I managed the recruitment lifecycle, from candidate sourcing and phone interviews through onboarding. Across my recruitment roles, I’ve supported hiring for accounting and IT positions, maintained candidate pipelines, and created screening tools for agent and non-agent roles.

Experience

Work history, roles, and key accomplishments

Technical Support Manager

US Appliance Repair

Sep 2024 - Aug 2026 (1 year 11 months)

Managed a team of 7, handling inbound and outbound calls with customers and field technicians, diagnosing appliance issues, and coordinating parts ordering and dispatch. Provided remote technical support and participated in recruitment and training of new staff.

Customer Service Technical Support Troubleshooting Ticket Management System Parts Ordering Warranty Support Remote Support Team Management Recruitment Training

Recruitment Associate

PeoplePlusTech Inc.

Aug 2024 - Oct 2024 (2 months)

Supported full-cycle hiring for accounting and IT roles across EMEA and APAC, including sourcing, screening, interviewing, and onboarding coordination.

Recruitment Sourcing Screening Interviewing Onboarding ATS Communication Skills

Talent Acquisition Recruiter

Greenside Staffing Solutions

Jun 2022 - Jul 2024 (2 years 1 month)

Provided freelance recruitment services for various clients across USA, APAC, UK, EMEA, and AU, focusing on identifying and evaluating top talent.

Recruitment Talent Acquisition Sourcing Screening Client Relations

Offshore Recruitment Specialist

MarketerHire

May 2023 - Jun 2024 (1 year 1 month)

Managed the complete recruitment lifecycle, including sourcing, screening, phone interviews, and onboarding to ensure smooth transitions for new hires.

Recruitment Sourcing Screening Interviewing Onboarding Talent Acquisition

Sourcing Specialist

Social Discovery

Nov 2022 - May 2023 (6 months)

Identified exceptional candidates for hard-to-fill roles using various job boards and social media, conducted competency-based interviews, and maintained candidate pipelines.

Sourcing Screening Interviewing Candidate Pipelines LinkedIn Indeed Jobstreet Social Media

Recruitment Specialist

[24]7.ai

Jul 2022 - Oct 2022 (3 months)

Conducted oral communication assessments, computer-based tests, and competency-based interviews, and managed job offers and follow-up processes for new hires.

Recruitment Assessments Interviewing Job offers Communication Skills