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Kemi Aina

@kemiaina

Customer support assistant at NOMARC PROJECTS, publishing vacancies and responding to enquiries for a digital recruitment platform.

Nigeria

Message

What I'm looking for

I’m looking for remote support, content review or operations-focused roles where I can contribute to customer service, communications and day-to-day coordination.

At NOMARC PROJECTS, I support day-to-day operations for a digital recruitment platform connecting built-environment professionals with employers. I publish and format vacancies on the company website and LinkedIn, and respond to website enquiries and online messages.

I also draft LinkedIn vacancy posts, WhatsApp community updates and employer outreach messages. I coordinate vacancy information and follow up on publishing and response tasks to support smooth platform operations.

At MMAKAMBA FASHION, I managed customer enquiries and complaints, working to de-escalate sensitive situations and maintain client relationships. I coordinated production workflows and logistics, and served as a communication link between clients, the production team and management.

Earlier, I maintained client relationships at AWESOME EFFECTS LTD and NOVO HEALTH AFRICA, where I also responded to customer concerns and used CRM programmes to support relationship management. My administrative work at TRIUMPHANT NATION INTERNATIONAL included maintaining records, preparing routine reports and coordinating calendars and travel arrangements.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service, Social Media & Community Assistant

Current

Nomarc Projects

Sep 2026 - Present (2 months)

Supports day-to-day operations of a digital recruitment platform, publishing job vacancies and managing online enquiries. Drafts LinkedIn posts and community updates, and coordinates vacancy information and follow-up tasks.

Customer Support Social Media Coordination LinkedIn Community Management Content Review Administrative Operations Communication Skills

General Manager / Administrative Manager

Mmakamba Fashion

Jul 2024 - Jan 2026 (1 year 6 months)

Managed customer enquiries and complaints, de-escalating sensitive situations and maintaining client relationships. Coordinated production workflows, staff activities, quality checks, and logistics.

Customer Relationship Management Complaint Resolution Team Coordination Workflow Management Logistics Staff Supervision Communication Skills

Human Resources Assistant

Forever Pearl Ltd

Feb 2024 - Mar 2024 (1 month)

Provided administrative support to HR and operations, maintaining staff records and schedules. Assisted with staff welfare activities and routine operational coordination.

HR Administration Records Management Scheduling Administrative Support Operations Coordination

Client Relationship Manager

Awesome Effects Ltd

May 2019 - Oct 2023 (4 years 5 months)

Built and maintained relationships with clients, meeting to understand needs and gather feedback. Communicated client requirements and escalated complaints to relevant departments.

Customer Relationship Management Communication Skills Feedback Collection Complaint Escalation Stakeholder Engagement

Customer Relationship Manager

Novo Health Africa

Apr 2018 - Apr 2019 (1 year)

Managed customer relationships, responding to complaints and service concerns. Identified customer needs and coordinated responses, using CRM programmes to support reviews and relationship management.

Customer Relationship Management CRM Complaint Resolution Customer Retention Upselling Cross Selling

Administrative Officer

Triumphant Nation International

Nov 2015 - Feb 2018 (2 years 3 months)

Maintained company databases, records, and confidential documents, and prepared expense and budget reports. Managed calendars, appointments, travel arrangements, and event scheduling.

Administrative Support Records Management Database Management Scheduling Travel Coordination Reporting