Open to opportunities

Kelyan Marie Melendez

@kelyanmariemelendez

Compliance-focused bilingual professional delivering audit-ready quality assurance, accurate documentation, and confidential data handling.

United States

Message

What I'm looking for

I’m looking for a role where I can own compliance and quality assurance, review records with accuracy, and contribute to audit-ready documentation—ideally in a remote or flexible environment with clear goals and strong operational standards.

I’m a detail-oriented bilingual professional with experience in compliance auditing, Medicare Advantage quality assurance, and maintaining accurate documentation. In my roles, I reviewed and graded calls for compliance, verified adherence to CMS regulations, and documented audit findings in company systems.

I also bring strong administrative and data-handling capability from remote customer and service support positions—processing detailed information with accuracy and confidentiality, updating records across systems, and meeting productivity goals. I’m organized, skilled in Microsoft Excel and Office tools, and comfortable working independently in remote environments.

Experience

Work history, roles, and key accomplishments

Compliance Officer

HealthInsurance.com

Jul 2025 - May 2026 (10 months)

Reviewed and graded Medicare Advantage calls to support compliance and quality assurance. Documented audit findings, ensured alignment with CMS and internal standards, and maintained accurate confidential records in company systems.

Compliance Auditing Medicare Advantage Quality Assurance HIPAA compliance Documentation Review Data Entry Record Management Database Management Remote Work

Bilingual Talent Advisor

Surge Staffing

Sep 2024 - Mar 2025 (6 months)

Reviewed resumes and maintained candidate records and onboarding documentation. Performed administrative data entry and updated employee information in staffing systems while supporting daily office operations.

Data Entry Administrative Support Candidate Records Documentation Management Scheduling CRM Software Record Management Remote Work

Customer Service Representative

Alorica

Sep 2023 - May 2024 (8 months)

Managed appointment scheduling and handled electronic patient records with a focus on accuracy. Processed patient requests, updated customer information, and provided administrative support across multiple systems.

Scheduling Customer Service Data Entry Administrative Support Record Management Documentation Review Remote Work Database Management

Member Service Representative

TTEC

Mar 2023 - Sep 2023 (6 months)

Processed account updates and maintained accurate banking-related records in secure systems. Completed detailed data entry and documentation to keep member account information current.

Customer Service Account Updates Data Entry Security Systems Banking Records Documentation Review Record Management Remote Work Database Management

Customer Care Representative

AccessHealth

Jul 2022 - Jan 2023 (6 months)

Updated customer accounts and entered service information into databases while maintaining detailed records. Provided remote administrative and account support with a focus on accuracy and timely documentation.

Customer Care Data Entry Database Management Record Management Documentation Review Administrative Support Remote Work Account Updates