Open to opportunities

Kelvin Kimeu

@kelvinkimeu

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Results-oriented client support specialist with a focus on retention.

Kenya

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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am a results-oriented and customer-focused professional with a strong background in customer service, data analysis, and administrative operations. I have a proven ability to handle high-stakes client interactions, resolve complex issues, and ensure seamless service delivery. My passion for problem-solving drives me to take ownership of client issues and deliver long-term solutions that support business growth.

Throughout my career, I have excelled in fostering positive relationships and proactively preventing churn for business clients. My experience includes delivering end-to-end client support at Springwave Travel Agency, where I managed bookings and travel arrangements while ensuring smooth travel experiences. I also served as a Customer Service Representative Intern at Kenya Revenue Authority, where I resolved taxpayer inquiries and contributed to enhanced operational efficiency through data analysis.

With a customer-centric mindset and strong communication skills, I am adept at critical thinking and analytical problem-solving. I am now seeking to leverage my expertise in a B2B Support Specialist role, where I can continue to drive retention and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Springwave Travel Agency

Jul 2024 - Nov 2024 (4 months)

Delivered comprehensive client support, managing bookings and travel arrangements for corporate and leisure clients. Proactively resolved client issues related to travel, ensuring smooth experiences and driving repeat business through strong relationship management.

Relationship Management Payment Processing Data Analysis Customer Feedback Communication Time Management CRM Systems

Customer Service Representative (Intern)

Kenya Revenue Authority

Jan 2022 - Jan 2023 (1 year)

Provided frontline support, resolving taxpayer inquiries and ensuring compliance with regulations. Managed data entry tasks and conducted fieldwork to recruit new taxpayers, enhancing operational efficiency and compliance.

Taxpayer Support Data Entry Compliance Training Communication Problem Solving Analytical Skills Customer Service

Assistant Controller/Accountant/Cashier

Sunstar Resort

Aug 2021 - Oct 2021 (2 months)

Delivered high-level customer service, addressing guest inquiries and managing client data. Led cost analysis and budgeting efforts while streamlining inventory processes to enhance operational efficiency.

Customer Service Data Management Budgeting Staff Training Inventory Management Communication Problem Solving

Customer Support Attache

Thika Water and Sewerage Company

May 2019 - Jul 2019 (2 months)

Served as the primary contact for customer complaints, ensuring prompt resolution and maintaining satisfaction. Processed reconnection forms and conducted detailed bill reviews to uphold billing integrity.

Data Entry Billing Integrity Relationship Management Communication Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Prowesity eAcademy

Certification in Data Analysis, Data Analysis

2023 - 2025

Pursuing a certification in Data Analysis to enhance skills in data interpretation and reporting for business decision-making.

Excel Institute of Professionals

Certification in SPSS and Accounting Packages, Accounting and Data Analysis

2022 - 2023

Completed certifications in Statistical Package for the Social Sciences (SPSS) and Accounting Packages including Sage, Pastel, and QuickBooks to improve financial analysis and reporting skills.

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Business Information Technology, Business Information Technology

2017 - 2021

Completed a Bachelor of Business Information Technology, focusing on the integration of business and technology to enhance organizational performance.