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Vacity Jemutai

@vacityjemutai

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Dedicated and customer-focused Customer Service Specialist with 8 years of experience in effectively

Kenya

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What I'm looking for

I am looking for a company that values customer satisfaction, has a strong commitment to delivering top-notch service, and offers opportunities for career growth and development.

I am a results-driven Customer Service Specialist with a strong commitment to delivering top-notch service. With a proven track record of leading various process improvement initiatives and driving customer satisfaction, I am focused on ensuring customer satisfaction through proactive support and continuous improvement.

I possess exceptional communication skills, with the ability to convey information clearly and effectively to ensure customer understanding. My expertise in KPI management, data analysis, and stakeholder collaboration enables me to foster positive relationships and drive service excellence.

Experience

Work history, roles, and key accomplishments

Data Analyst-Customer Service

Unspecified

Jan 2017 - Dec 2020 (3 years 11 months)

Worked as a Data Analyst-Customer Service, voted 2019 MVP for excellence in data analysis and leading process improvement initiatives. Successfully reduced average customer resolution time by 30% and increased customer satisfaction scores by 25%.

MS Office Suite Notion Asana Zendesk Analytical Thinking Problem Solving Time Management Teamwork Data Analysis Troubleshooting Stakeholder Management

Customer Service Representative

Unspecified

Jan 2011 - Jan 2017 (6 years)

Worked as a Customer Service Representative, increased customer satisfaction scores by implementing personalized service strategies and actively seeking customer feedback. Achieved a first contact resolution rate of 85% and reduced average response time to customer inquiries from 48 hours to 24 hours.