Stellah Wanjohi

As a Customer Support Representative, I focus on delivering exceptional service, optimizing customer journeys, and resolving issues efficiently. My role involves coordinating with cross-functional teams to enhance service delivery and drive business growth.

Achieved a customer satisfaction score of over 95% by resolving complex inquiries and collaborating with teams to improve service delivery. Developed product knowledge for personalized customer interactions and received commendations for performance.

Managed complex schedules and organized high-level meetings for executives, enhancing communication and collaboration across departments. Assisted in project management and maintained confidentiality while handling sensitive information.

Led cross-functional teams to achieve project milestones and delivered training sessions for new team members. Recognized for exceeding performance targets and fostering a positive team culture.

Provided personalized travel experiences through expert guidance and meticulous planning. Managed logistics and developed marketing strategies to enhance customer engagement and brand visibility.

Assisted a field team in conducting a study on investment opportunities in the dairy industry, providing interpretation services and logistical support during field visits.

Managed communication at the front desk, welcomed visitors, and provided exceptional customer service. Handled invoicing and maintained accurate records for timely payments.

Completed a Diploma of Education in Tourism and Travel Services Management, focusing on the principles of tourism, travel planning, and customer service in the travel industry.