Kelvin Kidochukwu Egbudu
@kelvinkidochukwuegbu
Customer Support Specialist
What I'm looking for
I am a dedicated and results-driven customer support specialist with experience in providing top-notch support to clients across various industries. My expertise includes managing customer accounts, resolving technical issues, and providing personalized solutions to clients.
Throughout my career, I have worked with various tools and technologies, including Zendesk, Lessonly, Rippling, and AhaSlides, to name a few. I am proficient in using these tools to manage customer interactions, track progress, and provide timely support.
I am a strong believer in the importance of continuous learning and professional development. I have a strong foundation in customer support principles and am always looking for ways to improve my skills and knowledge to provide better support to clients.
Experience
Work history, roles, and key accomplishments
Tier 1 HCF
CLIPBOARD HEALTH
Jan 2023 - Present (2 years 5 months)
Managed accounts, provided web and phone support, and performed various administrative tasks
L1 Support
GovAssist LLC
Feb 2022 - Feb 2023 (1 year)
Provided personalized solutions, managed US embassy accounts, and assisted clients with visa applications
Customer Success Representative
BemnyBooks
Jan 2020 - Jan 2022 (2 years)
Responded to customer queries, managed customer accounts, and performed book data entry tasks
Education
Degrees, certifications, and relevant coursework
Goodluck Comprehensive College
High School Diploma, General Education
Graduated from Goodluck Comprehensive College, where I completed my high school education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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