Open to opportunities

Kelvin Elijah

@kelvinelijah

Message

Personable customer care representative with strong communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that values effective communication and offers opportunities for professional growth.

I am a dedicated customer care representative with a strong commitment to enhancing customer satisfaction and fostering positive relationships. My experience at Phonz Wireless Comm LTD has equipped me with the ability to effectively communicate and empathize with customers, ensuring their inquiries are promptly addressed and issues resolved efficiently.

With a solid understanding of customer service principles and adeptness in using CRM software, I have maintained a high level of product knowledge to provide accurate information and support. My previous role as a Human Resource/Admin assistant at Meru County Government further honed my organizational skills and attention to detail, allowing me to manage personnel files and assist in payroll processing effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Phonz Wireless Comm LTD

Dec 2023 - Present (1 year 7 months)

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Maintained a high level of product knowledge to provide accurate information and support to customers. Utilized CRM systems to accurately track customer interactions and update account information.

Customer Relations CRM Software Troubleshooting Data Entry Problem Solving

Human Resource/Admin Assistant

Meru County Government

Feb 2021 - Apr 2021 (2 months)

Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized. Assisted in payroll processing to ensure timely delivery of paychecks to all employees. Delivered friendly assistance with new hires throughout interviewing and hiring process.

Data Entry Payroll Processing Record keeping Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Meru University of Science and Technology

Bachelor of Science, Human Resource Management

Currently pursuing a Bachelor of Science in Human Resource Management. This program focuses on developing comprehensive skills in managing human capital within organizations.

Meru National Polytechnic

Diploma, Human Resource Management

Completed a Diploma in Human Resource Management. This program provided foundational knowledge and practical skills in various aspects of human resources.