Kelva Woods

Analyze payment, invoice, and account discrepancies; research root causes and coordinate solutions with customers and internal teams. Maintain accurate customer data, process account adjustments, and provide documentation supporting reconciliation, reporting, and internal controls.

Perform medical coding and billing for multiple laboratories while maintaining data accuracy, HIPAA compliance, and adherence to billing requirements.

Analyzed cash flow, expenses, and budget variances across multiple clinic locations and translated financial data into reporting for operational decision-making. Improved reporting workflows to strengthen data accuracy, efficiency, forecasting, and performance visibility.

Maintained accounting databases, prepared financial and variance reporting, and analyzed departmental requirements across state, grant, and contract funding environments. Served as a financial liaison, coordinating departmental accounting activities, approvals, controls, and policy requirements with stakeholders.

Designed a durable rebate calculation solution that converted complex vendor contract terms into an understandable tool for business users. Used AnyDocs and Oracle to process rebates, deductions, and credits; researched system and reconciliation discrepancies and coordinated resolution.

Provided frontline application support for financial software, educating customers on accounting modules, functionality, workflows, and recommended practices. Troubleshot technical, billing, and account issues through email, live chat, and telephone.

Supported accounting operations, variance review, policy compliance, employee onboarding, testing, travel, and expense-reporting processes.

Managed service contracts, coordinated service calls, maintained operational records, and produced recurring Excel reports for business visibility.

Researched payment and reconciliation issues across lockbox, ACH, plant, office, and cash-sale activity and resolved customer billing and account inquiries. Prepared month-end documentation and supported approximately 100 daily internal and external customer interactions in a high-volume environment.

Developed a comprehensive check-tracking workflow and created batch-entry processes and standard operating procedures to improve consistency, visibility, and control. Maintained donor reporting systems, reconciled financial activity, and translated departmental processing needs into practical, sustainable workflows.

Pursuing a Bachelor of Science in Accounting, currently in progress.

Grade: Magna Cum Laude

Earned an Associate Degree in Accounting with Magna Cum Laude honors.