Looking for a job

Candice Robinson

@candicerobinson

I improve healthcare revenue cycle workflows, payment accuracy, and application implementations through business analysis and operational support.

United States

Message

What I'm looking for

I'm looking to apply my healthcare revenue cycle, business analysis, and application support experience to improve workflows, resolve operational issues, and support successful system changes.

At Cape Fear Valley Health, I analyze and reconcile insurance payments, remittances, discrepancies, denials, and unapplied funds in Epic Professional Billing to support accurate cash application.

I've also coordinated healthcare technology projects at Interapt, gathering requirements, evaluating workflows, facilitating testing, and supporting implementation, training, and change management across technical and operational teams.

Experience

Work history, roles, and key accomplishments

Current

Cash Applications Specialist

Current

Cape Fear Valley Health

Oct 2025 - Present (11 months)

Analyze and process insurance payments and remittances in Epic Professional Billing for various payers. Research payment discrepancies and reconcile electronic and manual payments to maintain accurate cash application.

Epic Professional Billing Posting Insurance Payments Remittance Analysis Reconciliations Payer Portals Excel

Project Manager / Application Support Analyst

Interapt

Oct 2023 - Jun 2025 (1 year 8 months)

Coordinated cross-functional technology and healthcare application projects from planning through implementation. Gathered and documented business and technical requirements, monitored milestones, and facilitated testing and change management activities.

Project Management Requirements Gathering Workflow Analysis UAT Regression Testing Integration Testing Change Management ServiceNow Clarizen (Adaptive Work)

Trainer / Customer Service Analyst / Technical Support Specialist

Interapt / ICANotes

Mar 2020 - Oct 2023 (3 years 7 months)

Analyzed EHR application issues and user workflows to identify root causes and solutions. Created workflow documentation and training materials, and supported configuration changes and end-user training.

EHR Applications Troubleshooting Workflow Documentation Training Customer Support CRM Platforms

Technical Support Specialist

ICANotes

Jan 2019 - Feb 2020 (1 year 1 month)

Investigated EHR software, configuration, connectivity, and workflow issues, documenting research and resolutions. Escalated complex system issues and assisted users with healthcare application workflows.

Electronic Health Records (EHR) Software Troubleshooting Technical Support Documentation Escalation Management

Benefits Enrollment & Claims Specialist

Blue Cross Blue Shield of North Carolina

Aug 2017 - May 2018 (9 months)

Reviewed member eligibility, enrollment, benefits, claims, and insurance information for accuracy. Researched discrepancies involving coverage and claims activity across multiple systems.

Benefits Verification Claims Processing Eligibility Research Documentation