Kelsey Rothweiler
@kelseyrothweiler
Dedicated customer service lead with a focus on cybersecurity studies.
United StatesWhat I'm looking for
My name is Kelsey Rothweiler, and I am currently pursuing a Bachelor of Science in Cybercriminology & Security Studies at Indiana State University, with an anticipated graduation in August 2025. With over three years of experience in customer service, I have honed my skills in communication, problem-solving, and leadership. My role as a Customer Service Lead at Remke Markets has allowed me to develop a strong foundation in retail operations while providing exceptional service to customers.
In addition to my work experience, I serve as a Residential Life Desk Manager at Indiana State University, where I train and mentor staff to ensure outstanding customer service and support for undergraduate students. My commitment to fostering a safe and welcoming environment is reflected in my recognition as the Residential Life Desk Staff of the Year. I am passionate about integrating my customer service expertise with my academic background in cybersecurity, aiming to contribute positively to a professional organization.
Experience
Work history, roles, and key accomplishments
Residential Life Desk Manager
Indiana State University
Jan 2025 - Jan 2025 (0 months)
Trained and mentored staff on providing outstanding customer service and offering community resources to residents. Demonstrated role model leadership, integrity, and a passion for working with undergraduate students in a residence hall setting.
Customer Service Lead / Cashier
Remke Markets
May 2020 - May 2024 (4 years)
Completed retail sales transactions and developed communication skills with coworkers and customers. Provided excellent customer service by assisting customers and addressing inquiries, often working in different departments like Receiving, Deli, Produce, Bakery, and Grocery.
Residential Life Desk Attendant
Indiana State University
Jan 2024 - Jan 2024 (0 months)
Provided customer service at Residential Life Front Desks, serving as a role model for students and ensuring their safety. Performed administrative work, handled packages and keys, and relayed escalated issues to leaders and campus security.
Information Tech Support
Information Tech Support Drop-Zone
Aug 2020 - May 2021 (9 months)
Specialized in 1:1 Chromebook tech support and assisted in classroom technology integration. Collected and troubleshooted Chromebooks with issues, providing support for Google Apps and Extension Analysis.
Education
Degrees, certifications, and relevant coursework
IUIndiana State University
Bachelor of Science, Cybercriminology & Security Studies (Concentration in Cybercrime)
2021 - 2025
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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