Open to opportunities

Zarmina Masiti

@zarminamasiti

Message

Motivated cybersecurity student with strong customer service skills.

United States

Message

What I'm looking for

I am looking for opportunities that allow me to apply my cybersecurity knowledge while fostering growth in a supportive environment.

I am a motivated and detail-oriented student currently pursuing a Bachelor's degree in Cybersecurity at Northeastern Illinois University. With a strong academic record and a GPA of 3.75, I have consistently demonstrated my commitment to excellence, earning recognition as a President's Scholar and maintaining a place on the Dean's List.

My work experience includes serving as a Customer Service Representative at the Wilmette Park District, where I am the first point of contact for patrons, assisting with memberships and inquiries while handling financial transactions. Previously, I worked as a Sales Associate at Hollister Co., where I honed my customer service skills and contributed to promotional campaigns that drove sales. I am eager to apply my skills in cybersecurity, customer relations, and technology support in a professional setting.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Wilmette Park District

Oct 2023 - Present (1 year 9 months)

Served as the initial point of contact at the front desk and fitness center, providing excellent customer service. Assisted patrons with memberships, scheduling, and inquiries while handling financial transactions and administrative duties.

Customer Service Data Entry Communication Interpersonal Skills

Sales Associate

Hollister Co.

Jun 2022 - Nov 2023 (1 year 5 months)

Delivered personalized shopping experiences to customers and maintained store presentation standards. Managed inventory and supported promotional campaigns to increase sales.

Sales Customer Service Inventory Management Communication