Orielle hooker

I manage high volumes of phone calls and emails as an Administrative Assistant, providing timely responses and directing students to the right department or resource.

I schedule appointments, maintain files, process documentation accurately, and support faculty and staff with daily administrative needs.

Previously, I worked as a Personal Shopper, confirming order accuracy, resolving customer questions in real time, and fulfilling orders under pressure while maintaining service quality. I bring a calm, solutions-oriented approach to customer support across phone, email, and chat.

I'm completing an IT–Cybersecurity degree and building on my technical troubleshooting skills through cybersecurity workshops, networking events, and team challenges.