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Kelsey Romine

@kelseyromine

Healthcare technology & implementation professional with 10+ years of experience supporting clinical systems, workflow optimization, end-user training

United States

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What I'm looking for

I’m looking for fully remote roles - I’m most interested in opportunities with strong growth potential, competitive compensation, & a clear path into healthcare technology or SaaS.

At White River Medical Center, I support MRI workflows across inpatient, outpatient, emergency, and other clinical settings. I helped implement a new 3T MRI platform by training department staff and building, optimizing, and validating clinical protocols.

I train and onboard employees on Meditech EHR, PACS/RIS, documentation, and clinical workflows, and provide go-live and post-upgrade support. I also troubleshoot system and workflow issues and coordinate escalations with IT, vendors, and service teams.

I collaborate with radiologists on protocols and support quality assurance, accreditation, safety, and procedure updates. For a disaster-preparedness capstone with the American Red Cross, I developed a Multi-Agency Resource Center framework for Craighead and Jackson Counties that was subsequently implemented and used for disaster-relief response.

Experience

Work history, roles, and key accomplishments

Customer Service, Dispatch, Payments

Electric Utility

Dec 2011 - Aug 2014 (2 years 8 months)

Coordinated outage response between customers and linemen/field crews, including severe-weather events. Handled payment calls, complaints, and customer service in time-sensitive conditions.

Customer Service Communication Skills De escalation Dispatch

Customer Service & General Operations

Community Pharmacy

Supported customers with medication-related service needs under staff oversight. Assisted with deliveries, errands, mail, food/table service, gift registry services, and general business operations.

Customer Service Pharmacy Operations General Operations

MRI Technologist / Clinical Systems & Training Resource

White River Medical Center

Supported three-scanner MRI operations serving 20–30 patients daily across diverse workflows. Trained and onboarded employees on Meditech, PACS/RIS, and clinical workflows; troubleshooted clinical systems and coordinated with IT, vendors, and leadership.