KBKelsey Baker
@kelseybaker
Dedicated customer service professional with a background in tech support.
United StatesWhat I'm looking for
I am a dedicated customer service professional with a diverse background in various roles, including tech support and case work. My journey began at Norwich University, where I earned a Bachelor of Arts in International Studies, complemented by a minor in French. My academic experience included a semester abroad in France, which enriched my cultural understanding and language skills.
Throughout my career, I have developed a strong foundation in customer service and support. My roles have ranged from a Transportation Security Officer ensuring public safety to a Case Worker at the Texas Department of Health and Human Services, where I processed applications for essential programs. Most recently, I have been providing tech support and banking customer service at Sutherland, where I assist clients with credit card services and technical issues.
In addition to my professional experience, I have a passion for volunteering and community service. I have participated in various volunteer programs, including mentoring children and aiding in disaster relief efforts. My commitment to helping others drives my professional ethos and shapes my career aspirations.
Experience
Work history, roles, and key accomplishments
Banking Customer Service
Sutherland
Oct 2023 - Present (1 year 8 months)
Provided customer service to credit card customers, including account management and transaction processing.
Back Office Banking Customer Service
Sutherland
Aug 2023 - Oct 2023 (2 months)
Processed credit card reissuances and travel requests, ensuring customer satisfaction and accuracy.
Tech Support
Sutherland
Feb 2022 - Aug 2023 (1 year 6 months)
Provided technical support for the Xtime scheduling system, assisting users with troubleshooting.
Package Handler
FedEx
Feb 2021 - Feb 2022 (1 year)
Loaded and sorted packages in the warehouse, ensuring timely and accurate delivery.
Swim Instructor
Waterloo Swimming
Oct 2021 - Jan 2022 (3 months)
Taught swimming techniques to children and adults, focusing on safety and skill development.
Transportation Security Officer
ABIA
Nov 2017 - Oct 2021 (3 years 11 months)
Ensured the safety of travelers by conducting security checks and monitoring airport operations.
Case Worker
Texas Department of Health and Human Services
May 2015 - Nov 2017 (2 years 6 months)
Processed applications for SNAP and Medicaid programs, assisting clients in navigating health services.
Lifeguard
YMCA
Mar 2011 - May 2015 (4 years 2 months)
Ensured the safety of patrons, responded to medical emergencies, and maintained a safe pool environment.
Carhop
Sonic Drive-In
Jul 2010 - Dec 2010 (5 months)
Served food, processed orders, and handled payments during busy shifts at the drive-in restaurant.
Education
Degrees, certifications, and relevant coursework
NUNorwich University
Bachelor of Arts, International Studies
2010 - 2014
Activities and societies: Involved in the Corps of Cadets and various volunteer activities through the Center for Civic Engagement, including mentoring and community service.
Studied International Studies with a minor in French. Participated in a semester abroad in Grenoble, France, focusing on French Language and Culture.
Université Stendhal- Grenoble 3
French Language and Culture
2013 - 2013
Studied French Language and Culture with classes conducted in French as part of the curriculum for the International Studies major.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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