Looking for a job

Damaris Ramirez

@damarisramirez

Customer Service Representative at Working solutions, assisting customers with medication orders and pharmaceutical program enrollment.

United States

Message

What I'm looking for

I'm willing to relocate anywhere and am authorized to work in the US for any employer.

At Working solutions, I assist customers by phone, fill medication orders, process payments, and enroll customers in pharmaceutical programs. I also communicate with pharmacists and supervisors to help resolve special situations.

At Sentara Leigh Hospital imcu, Sentara Hospice House, Naval Hospital Camp Lejeune, and Onslow Memorial Hospital, I supported patient care that included vital-sign monitoring, phlebotomy, wound care, and medical documentation. I also bring customer service and front-desk experience from Best Western Hotel.

Experience

Work history, roles, and key accomplishments

Current

CSR - Customer Service Representative

Current

Working Solutions

May 2025 - Present (1 year 5 months)

Assist clients with answering phone calls, greeting customers, filling medications, and enrolling customers into pharmaceutical programs. Communicate professionally with pharmacists and supervisors to resolve special situations.

Customer Service Phone Communication Pharmaceutical Programs Client Interaction Problem Solving

Nursing Care Partner

Sentara Leigh Hospital

Sep 2016 - Nov 2019 (3 years 2 months)

Assisted RNs in patient care, enhancing clinical skills in phlebotomy and EKG. Demonstrated excellent time management skills which improved patient outcomes.

Phlebotomy EKG Wound Care Catheter Insertion Patient Care Vital Signs Monitoring Medical Records Time Management Collaboration

Nursing Assistant

Sentara Hospice House

Oct 2014 - Sep 2016 (1 year 11 months)

Assisted patients with daily care and vital signs, enhancing comfort and well-being. Supported nurses in patient care, fostering family education and emotional support.

Patient Care Vital Signs Wound Care Medical Records Communication Skills Time Management Family Education End Of Life Care

Nursing Assistant II/Administrative Assistant

Naval Hospital Camp Lejeune

Jul 2012 - Sep 2014 (2 years 2 months)

Recorded vital signs and assisted with patient mobility and care. Named contractor employee of the quarter in 2014.

Vital Signs Patient Mobility Support Administrative Skills Surgical Coordinator Patient Care Medical Records

Certified Nursing Assistant II

Onslow Memorial Hospital

Jul 2008 - Jul 2012 (4 years)

Monitored vital signs and assisted in critical care, enhancing patient outcomes. Facilitated patient hygiene and mobility, improving recovery times.

Critical Care Vital Signs Tracheostomy Care EKG Lead Placement IV Therapy Phlebotomy Patient Hygiene Mobility Assistance CPR

Front Desk/Customer Service

Best Western Hotel

Feb 2007 - Nov 2007 (9 months)

Managed multi-line calls and bookings, ensuring seamless guest experiences. Handled transactions and organized inventory, boosting operational efficiency.

Customer Service Multi Line Phone Systems Reservations Payment Processing Inventory Management Communication Skills