Open to opportunities

Kelly Andrews

@kellyandrews

Message

Ambitious clinic coordinator with extensive customer service experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

I am a self-sufficient and quick-learning individual with a passion for delivering exceptional service. My career has evolved significantly, especially as my children have grown older, allowing me to seek new opportunities that align with my ambitions. I thrive under pressure and excel in both team environments and independent roles.

Currently, I serve as a Clinic Coordinator at Regent’s Park Aesthetics, where I manage patient inquiries, coordinate appointments, and ensure the clinic operates smoothly. My role involves utilizing the Zenoti computer system and adhering to health and safety protocols. Previously, I worked as an Enquiries Coordinator, where I honed my customer service skills and gained valuable experience in medical terminology.

With over 20 years of experience in customer-facing roles, I possess strong organizational skills and a deep understanding of client relations. I am eager to adapt to new challenges and contribute positively to a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Clinic Coordinator

Current

Regent's Park Aesthetics

Oct 2024 - Present (10 months)

Currently updating social media weekly, coordinating enquiries and sales via multiple channels, and managing appointment bookings and patient satisfaction. Responsible for daily clinic readiness, updating clinician diaries, and maintaining patient records using the Zenoti system.

Social Media Management Zenoti Health and Safety Stock Management Key Holding Customer Service

Enquiries Coordinator

OSD

Nov 2023 - Present (1 year 9 months)

Coordinated GP, consultant, and nurse appointments, liaising between medical secretaries, consultants, patients, and various departments. Provided customer service and applied knowledge of medical terminology.

Medical Terminology Customer Service Telephone Skills Administrative Support Problem Solving Data Entry

Barber

Michaels Barbers

Nov 2016 - Present (8 years 9 months)

Provided hair cutting and styling services, advised clients on suitable styles, and built strong rapport with customers and staff. Managed a small team, contributed to business growth, and ensured proper handling of complaints.

Hair Styling Hairstyling Team Management Business Development Salon Maintenance Health and Safety Cash Management Stock Control

MSA and Volunteer

Bridgewater Primary School

Jan 2015 - Present (10 years 7 months)

Ensured adherence to health and safety within the lunch hall by staff and children, and effectively managed and reported incidents. Maintained up-to-date knowledge of safeguarding procedures.

Health and Safety Safeguarding Procedures Child Supervision Communication Problem Solving Record keeping Team Collaboration

Barber

Bladez Barbers

Jul 2013 - Present (12 years 1 month)

Applied extensive knowledge in cutting skills and equipment to meet individual client needs, building and maintaining strong customer relationships. Managed stock and cash, ensuring adherence to health and safety guidelines.

Hair Cutting Techniques Client Relationship Management Stock Management Health and Safety Customer Service Communication Problem Solving Retail Operations

Barber

Garston Barbers

Jan 2010 - Present (15 years 7 months)

Provided hair cutting services, communicated effectively with clients to understand their needs, and built rapport. Handled complaints and ensured adherence to health and safety procedures.

Client Communication Health and Safety Relationship Building Customer Service Team Collaboration Problem Solving Salon Operations

Education

Degrees, certifications, and relevant coursework

Aylesbury College

NVQ Level 2 Hairdressing, Hairdressing

2000 - 2002

Achieved NVQ Level 2 in Hairdressing, gaining practical skills and theoretical knowledge in hair care and styling. Developed expertise in various hairdressing techniques and client services.