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Kelechi Etumnu

@kelechietumnu

Customer support specialist at Department of Information Technology (DIT), resolving 50+ inquiries daily across phone and email.

Nigeria

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What I'm looking for

I'm open to global remote opportunities and equipped to work across international time zones.

At Department of Information Technology (DIT), I managed inbound phone and email inquiries, resolving 50+ requests daily with a high first-contact resolution rate.

I followed up on technical and departmental requests, coordinating with operational teams and external stakeholders to prevent service bottlenecks. I also maintained confidential client records and prepared executive summaries and correspondence.

At Geoprime Global Services Ltd., I served corporate clients, prospective buyers, and vendors, supporting client retention and qualifying leads through follow-up calls and email sequences.

Earlier, I handled stakeholder inquiries and data verification at National Examination Council (NECO). I also instructed learners and coordinated progress updates with parents and administrators at Junior Secondary School, Jigo.

Experience

Work history, roles, and key accomplishments

Instructional Lead & Communications Coordinator

Junior Secondary School, Jigo

Apr 2026 - Jul 2026 (3 months)

Instructed and managed cohorts of 40+ learners using interactive communication and de-escalation skills. Coordinated with parents and administrators to support learning targets.

Teaching Communication Skills De escalation Progress reporting

Client Support & Communications Specialist

Department of Information Technology (DIT)

Jan 2023 - Jan 2026 (3 years)

Managed inbound communications and resolved over 50 inquiries daily with high first-contact resolution. Coordinated follow-ups and maintained confidential records in compliance with institutional guidelines.

Zendesk Freshdesk HubSpot Salesforce Google Workspace Microsoft 365 Slack Zoom Asana Trello Customer Support Communication Skills Record keeping

Client Relations & Sales Support Coordinator

Geoprime Global Services Ltd.

Jan 2019 - Jan 2022 (3 years)

Served as primary liaison for corporate clients and vendors, executing outbound follow-ups and qualifying leads. Addressed and de-escalated billing and service complaints.

Sales Lead Qualification Objection Handling CRM Communication Skills Proposal Writing Customer Retention

Operations & Inquiries Support Assistant

National Examination Council (NECO)

Jan 2018 - Dec 2018 (11 months)

Provided rapid-response administrative support, handling stakeholder inquiries and data validation. Resolved data discrepancies with high speed and precision.

Data Validation Record keeping Administrative Support Communication Skills