Kelechi Amaole
@kelechiamaole
I resolve 50+ daily customer enquiries across email, chat, and WhatsApp using HubSpot CRM.
NigeriaWhat I'm looking for
At Burg & Co, I support customers across email, chat, and WhatsApp, handling more than 50 enquiries each day.
I resolve complaints professionally, maintain accurate customer data in HubSpot CRM, and help sustain 95%+ customer satisfaction through prompt, empathetic support.
I bring strong communication skills, 65 WPM typing speed, and experience with phone support, Microsoft Office, Google Workspace, and WhatsApp Business.
I'm available for full-time remote work across day or evening shifts, including holidays, with a laptop, power backup, and stable network.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Burg & Co
Jan 2022 - Jan 2026 (4 years)
Handled 50+ customer enquiries daily across Email, Chat, and WhatsApp. Resolved complaints professionally, improving retention and maintaining 95%+ satisfaction.
Education
Degrees, certifications, and relevant coursework
Ascent Tech Hub Africa
Bachelor's Degree, General Studies
2014 - 2018
Pursued a Bachelor's degree at Ascent Tech Hub Africa from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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