Open to opportunities

Kelci Gerken

@kelcigerken

I deliver guest-focused concierge service and client support, combining security awareness with reliable, value-driven problem solving.

United States

Message

What I'm looking for

I’m looking to join a dynamic team focused on business growth, where I can provide value and service—supporting guests and clients with responsive communication, problem-solving, and dependable follow-through.

I’m a service-driven professional currently working as a Concierge / Security team member, welcoming guests, confirming reservations, and providing timely assistance when people need help. I use strong site knowledge to make practical recommendations, manage complaints with appropriate solutions, and ensure guests have the amenities they need during their stay.

I also bring customer service and support experience from roles such as Client Support Representative at CVS Health, where I resolved plan participant issues, handled complaints and comments in a queue, and followed up to ensure complete tracking and resolution. Earlier experience includes direct care work and food service roles, strengthening my communication, compliance mindset (including Covid-19 protocols), and ability to support individuals and customers with care and consistency.

Experience

Work history, roles, and key accomplishments

Current

Concierge / Security

Current

Oakmont Country Club

Oct 2024 - Present (1 year 6 months)

Welcomed guests, confirmed reservations, and served as a point of reference for information and recommendations. Handled complaints, provided amenities, and supported security operations including patrols, surveillance monitoring, alarm/emergency response, and access control.

Guest Service Reservation Verification Facility Security Patrol Monitoring Emergency Response Access Control

Client Support Representative

CVS Health

Jul 2021 - Aug 2024 (3 years 1 month)

Resolved client-initiated plan participant issues and managed complaints, suggestions, and comments in a ticket queue. Provided timely support via email and Salesforce cases while tracking requests to ensure complete documentation and resolution.

client support Email Support Phone Support Complaint Management

Temporary Employee

Commercial Employee

Apr 2021 - May 2021 (1 month)

Ensured compliance with COVID-19 protocols by screening incoming employees and alerting management of potential cases. Escalated concerns to support workplace safety and adherence to health procedures.

Escalations Employee Screening & Compliance Workplace Safety

Direct Care Worker

KZL Agency LLC

Jan 2018 - Apr 2021 (3 years 3 months)

Assisted individuals with daily living tasks including cooking, cleaning, medications, and goal attainment. Supported community outings and taught social skills to help clients build independence and relationships.

Medication Assistance Cleaning Support Goal Attainment Assistance Community Outing Support

Deli Clerk

J & M Deli

Mar 2016 - Jan 2019 (2 years 10 months)

Provided customer service and food service support while completing deli and catering-related tasks. Supported delivery and catering services to ensure timely customer order fulfillment.

Customer Service Food Service Deli Operations Delivery Driving Catering Services order fulfillment Timely Service