Gift Obarogie

I am a dedicated professional with strong analytical and problem-solving skills, demonstrated through my experience in developing FAQs that significantly reduced repetitive questions. My proven track record as a team lead has allowed me to foster positive work environments while optimizing workflows to enhance team performance and guest retention.

In my role at Six Flags White Water, I coordinated daily operations and staff schedules, ensuring smooth workflows and enhancing team cohesion for peak performance. I took pride in mentoring team members, which contributed to noticeable improvements in morale and productivity. My ability to analyze guest feedback has led to actionable insights that enhanced operational efficiency and guest retention.

Currently, I work as a Customer Service Representative in a financial aid office, where I provide empathetic assistance to students navigating complex financial aid processes. I streamline communication channels to ensure timely resolution of inquiries and have developed FAQs and guides that have improved student understanding and access to resources.