At Australian National University, I work with academic and administrative stakeholders to clarify operational requirements and support system and process activities. I analyse workflows, identify process gaps and system limitations, and review Canvas assessment and results-processing settings against business requirements.
In the IT Services Department, I supported the university-wide implementation and transition to Canvas LMS, contributing to migration, configuration, testing, quality assurance and operational readiness. I documented user stories and requirements and helped technical and business teams investigate issues and resolve defects.
I also developed and maintained system and process documentation in Confluence, and analysed recurring incidents and user needs to identify improvement opportunities. As a Digital Transformation Intern, I participated in stakeholder interviews and affinity mapping and supported platform transition, usability testing and user adoption.
My work draws on business requirements analysis, process mapping, functional testing and data validation. I use Jira, Confluence, ServiceNow, Excel, SQL, Python and Tableau, alongside Canvas LMS, Microsoft Teams, SharePoint and Microsoft Office Suite.
