At Sydney Trains, I facilitated discovery workshops and Day in the Life of sessions with operational stakeholders to identify usability pain points. I also created a business-wide glossary and staff-tracking dashboards in Power BI and Microsoft Planner.
At Cognizant, I worked across consultancy clients on requirements discovery, customer and system workflows, and portal design. For an insurance client, I contributed to the divestment of banking services while retaining insurance data and workflows.
On programs for iCare, Healius, Woolworths and Telstra, I supported digital platform upgrades, mapped workflows for web and mobile portals, and analysed customer interaction metrics. For a retail client, I contributed to rolling out a supplier onboarding platform using Salesforce and Oracle that reconciled with SAP.
At UAC, I led requirements work for a student onboarding platform and specified integrations with backend databases and StarRez. I hold an MBA and Certified Scrum Master credentials, alongside AI and GenAI certifications.
