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Sarah Clemence

@sarahclemence

Business Analyst at Brisbane Catholic Education, co-developing foundational generative AI requirements and supporting ethical AI governance.

Australia

Message

At Brisbane Catholic Education, I authored and co-developed foundational documentation, including AI Genesis Generative AI Business Requirements v0.1. I also supported strategic planning for risk, compliance, and safety systems.

At Australian College of Rural and Remote Medicine, I orchestrated the HRIS project lifecycle and crafted HR user journeys and process maps to support stakeholder engagement and adoption. I also developed program, information, and data frameworks for document management and internal communications.

Across roles at Virgin Australia, Energy Queensland Limited, and Tourism & Events Queensland, I worked on customer journeys, operational systems, and digital services. My work has included the Business Flyer program, Queensland’s Electricity Outage Management System, and the redesign and replatforming of www.Queensland.com.

Experience

Work history, roles, and key accomplishments

Senior Business Analyst & Project Manager

Australian College of Rural and Remote Medicine

Mar 2020 - Mar 2025 (5 years)

Orchestrated the HRIS project lifecycle, enhancing HR operations and employee experience through strategic integration and process optimization. Crafted HR user journeys and process maps, leading transformative change to ensure stakeholder engagement and adoption.

Project Management HRIS Process Mapping User Journeys Agile Scrum Stakeholder Engagement Information Architecture

Senior Business Analyst

Virgin Australia

Nov 2021 - Nov 2022 (1 year)

Innovated the Business Flyer program, focusing on customer journeys, demonstrating expertise in user experience design and agile project management. Led the Inflight Entertainment and Connectivity project and headed business analysis for the Retail On Board Catering Project.

Business Analysis UX Design Agile Project Management Customer Journey Mapping Vendor Management Stakeholder Engagement

Business Analyst

Energy Queensland Limited

Dec 2020 - Oct 2021 (10 months)

Conducted in-depth analysis and design of future state for Queensland's Electricity Outage Management System, highlighting skills in systems thinking and process improvement. Administered needs analysis and procurement activity to refresh warehouse barcode scanner devices across Queensland.

Business Analysis Systems Thinking Process Improvement Requirements Analysis Procurement Stakeholder Engagement

Business Analyst

Tourism & Events Queensland

Feb 2019 - Aug 2019 (6 months)

Supported the redesign and replatforming of www.Queensland.com to Adobe Experience Manager, focusing on data-driven content personalization and multilingual support, showcasing proficiency in digital service design and user research.

Business Analysis Service Design User Research Adobe Experience Manager Content Personalization Multilingual Support

Business Analyst (Mobility)

Queensland Fire and Emergency Services

Jul 2018 - Oct 2018 (3 months)

Developed the Enterprise Mobility and IoT Strategy, emphasizing forward-thinking in digital transformation and service innovation.

Business Analysis Digital Transformation IoT Enterprise Mobility Strategy

Senior Business Analyst, IT and Transformation Team

PresCare Group

Feb 2017 - Jul 2018 (1 year 5 months)

Led technology innovation and integration in aged care facilities, significantly improving resident care through innovative use of mobile devices, demonstrating impact through design and technology.

Business Analysis Technology Innovation Mobile Devices Aged Care Integration

IT Service Desk Consultant to Change Manager

UnitingCare Queensland

May 2006 - Feb 2017 (10 years 9 months)

Championed service design and human-centered design methods, significantly contributing to organizational transformation and improving service delivery across various projects.

Service Design Human Centered Design Change Management Service Delivery

Business Analyst

Brisbane Catholic Education

Authored foundational documentation for AI Genesis Generative AI Business Requirements and contributed to strategic planning for risk, compliance, and safety systems. Acted as liaison between BCE and Microsoft to explore M365 Copilot offerings and coordinated stakeholder engagement.

Business Analysis Generative AI Stakeholder Engagement Strategic Planning Microsoft 365 Governance Privacy

Education

Degrees, certifications, and relevant coursework

Queensland University of Technology

Bachelor of Built Environment, Industrial Design

Bachelor of Built Environment with a specialization in Industrial Design, focusing on design and manufacture, user interface design, and experience design.