Khoa Nguyen

I've delivered business analysis and system improvement work for Patch Theatre Company, redesigning Airtable databases into a centralized source of truth for show planning, scheduling, staffing, and document management.

Through weekly stakeholder meetings and five Scrum sprints, I gathered requirements, prioritized improvements, and helped reduce manual administrative work by approximately 70% through workflow redesign, automation, and support documentation.

I've also analyzed 50,000 BMW sales records using Python, Excel, and Tableau, producing interactive dashboards and reports to support decision-making. In a business process re-engineering project, I conducted stakeholder interviews and developed AS-IS and TO-BE models to identify inefficiencies and recommend improvements.

I'm building a long-term career in business analysis and digital transformation, bringing enterprise management study, client communication, process modelling, and Agile delivery experience.