Keith Lin

Managed relationships with personal and corporate clients, ensuring satisfaction and retention. Oversaw the onboarding process for personal and corporate customers, ensuring compliance with KYC, CDD, and regulatory requirements. Managed payment transactions, resolving issues and ensuring compliance with AML regulations and internal policies.

Collaborated with the Universal Postal Union, expanding services to Oman, Malaysia, and Indonesia postal offices. Developed relationships with global logistics companies, including DHL, resulting in increased service adoption. Participated in annual logistic expo events and Universal Postal Union conferences.

Supported business development initiatives across Singapore and Thailand, contributing to regional growth. Assisted in identifying new market opportunities and fostering client relationships. Collaborated with senior executives on strategic planning and execution.

Managed B2B platform system integration for merchants and launched it nationwide in Malaysia. Drove adoption within the Coca Cola network, increasing deployment and downstream product sales by 10-15% per month, with similar achievements for Heineken and Mondelez. Managed the system integration of Reckitt Benckiser within a 3-month timeline.

Elected as the best employee of the month in September 2018, receiving numerous positive comments on Tripadvisor for exceptional service. Responsible for VIP arrivals processing and stay experience, including royalties and government ministers. Recommended and upsold value-add packages to drive RevPAR and Total Revenue.

Prepared accounting schedules, statements, and reports for management and external agencies. Took trial balances and prepared simple analyses and reports. Recorded revenues, disbursements, expenses, and other transactions by posting to records or ledgers.

Completed a Master of Business Administration with a focus on Hospitality Administration/Management.

Obtained a Bachelor of Business Administration specializing in Economics and Finance.