At Softchoice, I lead and develop a team of 20 specialists in Microsoft Licensing Operations. We improved SLA attainment from 90% to 95% and quote accuracy from 95% to 99%, while AI-enabled Salesforce enhancements reduced manual effort and streamlined renewal operations.
At OpenText, I led enterprise renewals across a business worth $100M and more than 3,000 annual renewal contracts. I consistently achieved over 90% on-time renewals against targets ranging from 72% to 82%, maintained an average annual CSAT score of 9.7, and supported year-over-year revenue growth of 5%.
Earlier at OpenText, I drove $120k in annual upsell revenue as a Lead Renewals Account Representative and consistently achieved 100% of quarterly revenue goals. I began my career in renewals and inside sales, managing customer portfolios, processing renewal quotes, and supporting customers across product lines including RightFax and GXS Renewals.
